Bilingual Remote Customer Service Rep (Quebec)

Workland; Montreal (administrative region); Remote; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Structured online training

100% remote

Equipment provided

Schedule progression

Competitive compensation

Group insurance

Career growth

Job summary

Workland is seeking a Bilingual Customer Service Representative to join a fully remote team in Quebec. You will handle incoming calls in English and French, resolve inquiries, and guide customers through service options with a focus on first-contact resolution.

All training is online, equipment is provided, and opportunities for schedule progression exist as you gain seniority; great company insurance and growth prospects accompany a supportive, home-office-friendly role.

Qualifications

• Fluency in spoken and written English and French.
• Full-time availability, including evenings and weekends.
• High-speed internet access and a quiet workspace at home.
• Customer service or call centre experience is an asset.

Responsibilities

• Handle customer phone requests in both English and French.
• Ask the right questions to understand each customer’s situation.
• Process account and service requests, aiming to resolve them on first contact.
• Present relevant service options based on the customer’s situation.
• Accurately document interactions in the computer systems.
• Escalate more complex cases to the appropriate resources.
• Meet established quality and customer satisfaction targets.
• Follow internal procedures and applicable confidentiality standards.

Skills

Bilingual English/French

Customer service experience

Job description

Workland is seeking a Bilingual Customer Service Representative to join a fully remote team in Quebec. You will handle incoming calls in English and French, resolve inquiries, and guide customers through service options with a focus on first-contact resolution.

All training is online, equipment is provided, and opportunities for schedule progression exist as you gain seniority; great company insurance and growth prospects accompany a supportive, home-office-friendly role.