Bilingual Customer Care Pro (EN/FR) — Remote

Medavie; New Brunswick; Hybrid; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health, vision and dental coverage

Pension plan

Annual incentive bonus

Training and career development

Flexible remote/hybrid options

Job summary

Medavie in New Brunswick is seeking a permanent, full-time Bilingual Customer Service Representative for its federal contact center. You will provide support to providers and members, answer inquiries, and resolve issues with a focus on quality service.

The role requires bilingual English and French, strong communication, attention to detail, and 2+ years in a contact centre. Training is provided, and remote or hybrid work options support work-life balance.

Qualifications

• Bilingual English/French required for service to customers in both official languages.
• Minimum high school diploma; 2+ years in a contact centre preferred.
• Strong communication and problem-solving abilities; detail-oriented.

Responsibilities

• Provide support to providers and members via phone and email.
• Deliver high-quality customer service and resolve inquiries efficiently.
• Navigate multiple software applications while assisting callers.

Skills

Bilingual English/French

Customer service experience

Communication skills

Attention to detail

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Medavie in New Brunswick is seeking a permanent, full-time Bilingual Customer Service Representative for its federal contact center. You will provide support to providers and members, answer inquiries, and resolve issues with a focus on quality service.

The role requires bilingual English and French, strong communication, attention to detail, and 2+ years in a contact centre. Training is provided, and remote or hybrid work options support work-life balance.