Remote Bilingual Administrative Support Specialist

Insight Pest Canada; Oakville; Remote; CAD 42,000 - 56,000; Full time

Job summary

Insight Pest Solutions in Canada seeks a motivated, bilingual Administrative Support Representative fluent in French and English to provide administrative and customer support across the business while serving as a key contact for clients. You will assist customers via phone and digital channels, maintain accurate accounts, and support billing inquiries in a remote, fast-paced environment.

The role emphasizes strong communication, organization, accuracy, and problem-solving skills, with a

Qualifications

• Bilingual in French and English, written and verbal.
• 1+ years of experience in customer service or a related role.
• Strong communication, organization, time-management, and attention to detail.
• Ability to work remotely and manage multiple priorities.

Responsibilities

• Handle inbound and outbound customer calls in both French and English in a professional, timely, and empathetic manner.
• Respond to customer questions, concerns, and service requests while providing a high-quality customer experience.
• Investigate and resolve customer inquiries and complaints by identifying concerns and providing appropriate solutions.
• Assist with billing inquiries, account balances, payments, invoices, and other general account matters.
• Accurately process payments, transactions, invoices, and administrative requests in accordance with company policies and procedures.
• Maintain and update customer accounts, CRM systems, and internal databases, ensuring all interactions and account changes are clearly documented.
• Collaborate with internal departments to resolve escalated concerns and ensure customer requests are completed efficiently.
• Build and maintain positive customer relationships through clear communication, empathy, professionalism, and a solutions-focused approach.
• Manage multiple administrative priorities while maintaining accuracy, organization, and meeting required deadlines.
• Identify recurring customer concerns and provide feedback on opportunities to improve processes and service.
• Maintain a productive and professional remote work environment and complete additional administrative or customer support duties as assigned.
• Identify upsell or cross-sell opportunities within existing accounts, providing additional value while maintaining a focus on customer retention.
• Develop and maintain strong relationships with clients, understanding their needs and goals to enhance loyalty and long-term engagement.

Skills

French & English

CRM systems

Job description

Insight Pest Solutions in Canada seeks a motivated, bilingual Administrative Support Representative fluent in French and English to provide administrative and customer support across the business while serving as a key contact for clients. You will assist customers via phone and digital channels, maintain accurate accounts, and support billing inquiries in a remote, fast-paced environment.

The role emphasizes strong communication, organization, accuracy, and problem-solving skills, with a