Représentant(e)s service à la clientèle bilingues - Télétravail

Workland; Montreal (administrative region); Remote; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Structured online training

100% remote

Equipment provided

Schedule progression

Competitive compensation

Group insurance

Career growth

Job summary

Workland is seeking a Bilingual Customer Service Representative to join a fully remote team in Quebec. You will handle incoming calls in English and French, resolve inquiries, and guide customers through service options with a focus on first-contact resolution.

All training is online, equipment is provided, and opportunities for schedule progression exist as you gain seniority; great company insurance and growth prospects accompany a supportive, home-office-friendly role.

Qualifications

• Fluency in spoken and written English and French.
• Full-time availability, including evenings and weekends.
• High-speed internet access and a quiet workspace at home.
• Customer service or call centre experience is an asset.

Responsibilities

• Handle customer phone requests in both English and French.
• Ask the right questions to understand each customer’s situation.
• Process account and service requests, aiming to resolve them on first contact.
• Present relevant service options based on the customer’s situation.
• Accurately document interactions in the computer systems.
• Escalate more complex cases to the appropriate resources.
• Meet established quality and customer satisfaction targets.
• Follow internal procedures and applicable confidentiality standards.

Skills

Bilingual English/French

Customer service experience

Job description

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – REMOTE

Remote – anywhere in Quebec

Do you enjoy helping people, communicate confidently in both English and French, and want to work from home? Join a growing team where your patience and commitment to customer service make all the difference.

ABOUT THE OPPORTUNITY

Workland is recruiting on behalf of a recognized organization in the customer service field that is currently experiencing strong growth.

To support this growth, the company is expanding its team of remote Bilingual Customer Service Representatives. Several positions are available, and new training cohorts start on a regular basis.

WHY CONSIDER THIS OPPORTUNITY?

• Structured online training: a complete program so you can take calls with confidence.
• 100% remote: work from home, anywhere in Quebec, with no commute.
• Computer equipment provided: everything you need to work from home is supplied by the employer.
• Schedule progression: more desirable shifts become available with seniority.
• Competitive compensation: pay that can increase with experience.
• Group insurance: comprehensive coverage to take care of your health.
• Career growth: a growing organization that promotes from within.

JOB SUMMARY

As part of a customer service team, the Bilingual Customer Service Representative handles incoming customer calls. The successful candidate responds to inquiries, resolves issues, presents service options suited to each situation, and ensures a quality experience with every interaction.

YOUR MAIN RESPONSIBILITIES

• Handle customer phone requests in both English and French.
• Ask the right questions to fully understand each customer’s situation.
• Process account and service requests, aiming to resolve them on first contact.
• Present relevant service options based on the customer’s situation.
• Accurately document interactions in the computer systems.
• Escalate more complex cases to the appropriate resources.
• Meet established quality and customer satisfaction targets.
• Follow internal procedures and applicable confidentiality standards.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Fluency in spoken and written English and French.
• Full-time availability, including evenings and weekends.
• Comfort with technology: ability to resolve minor technical issues independently at home.
• High-speed internet access and a quiet workspace at home.
• Customer service or call centre experience is an asset.

CHARACTERISTICS OF THE IDEAL CANDIDATE

• Empathy and a genuine desire to help.
• Clear, courteous, and professional communication.
• Patience and composure in delicate situations.
• Self-motivated, reliable, and well organized.
• Team player, even from a distance.

IMPORTANT INFORMATION

• Initial training is delivered online on a full-time basis; full availability is required throughout this period.
• All offers of employment are conditional upon successful completion of pre-employment checks.
• Applications are reviewed on an ongoing basis.

ABOUT WORKLAND

At Workland, we provide a simple, transparent, and professional candidate experience. Every application is reviewed carefully and fairly, with clear communication at each stage.