Bilingual Recovery Rep I - ESC

isc; Toronto; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Education support

Competitive salary and benefits

Modern workspace close to transit

Job summary

ESC Corporate Services Ltd. in Etobicoke, Ontario, is seeking a Recovery Representative I. This bilingual role blends customer service, file management, and supplier coordination to manage recovery and disposition of financed assets. Hybrid work arrangement and Ontario-specific compliance are central to daily tasks.

You will handle recovery files, coordinate external partners, respond to inquiries, and ensure documentation and invoices meet set policies and provincial regulations.

Qualifications

• Bilingual in French and English is required.
• Post-secondary education in a related field or equivalent experience.
• Experience in customer service, collections, or asset recovery is preferred.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Manage recovery files ensuring timelines and service standards are met.
• Coordinate with bailiffs, auctions, towing, and skip tracers for asset disposition.
• Respond to inquiries including voluntary surrenders and redemptions.
• Review and authorize recovery supplier invoices within limits.
• Apply procedures and regulations to assigned files.
• Maintain accurate file documentation and perform quality checks.
• Support departmental activities and escalate complex issues.
• Perform other administrative duties as required.

Skills

Bilingual in French & English

Strong written and verbalcommunication

Microsoft Office proficiency (Outlook,

Ability to interpret information and做算

Education

Post-secondary education in related field

Tools

Microsoft Office Suite

Job description

Company Name: ESC Corporate Services Ltd.

Location: Etobicoke, Ontario

Status: 1 Permanent full-time current Vacancy

Salary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and education

Hybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.

Closing Date: November 1, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Bilingual Recovery Representative I to help grow our business and contribute to our future.

You will play a key role in managing the recovery and disposition of financed assets while delivering a positive experience for clients and customers. This position combines customer service, file management, and supplier coordination, requiring strong judgment, organization, and attention to detail. Working with internal teams, customers, and external partners, you'll help navigate recovery solutions while ensuring compliance with applicable processes, policies, and provincial regulations.

What you'll do:

• Manage recovery files to ensure obligations, timelines, and service standards are met.
• Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.
• Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.
• Review and authorize recovery-related supplier invoices and expenses within established limits.
• Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
• Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.
• Support departmental and administrative activities while escalating complex issues as required.
• Other administrative duties, as required

Knowledge & Qualifications:

• Must be bilingual in French & English
• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or a related field.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.

Key Competencies:

• Customer service and relationship management
• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving and sound judgment
• Attention to detail and accuracy

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We're committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here's what you can expect when you join our team:

• We believe in progress with purpose. Innovative technology
• Growth through strategic partnerships
• Investment in new products
• We support your growth. Career development opportunities
• Education support
• We care about people. Competitive salary and benefits package
• Hybrid work schedule
• Recognition programs
• New modern workspace close to transportation

Help us put public records at our customers' fingertips with your customer-centric approach.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.