Bilingual Team Lead, Recovery - ESC

Information Services Corporation ISC; Toronto; On-site; CAD 76,000 - 77,000; Full time

Benefits offered by this job

Hybrid work schedule

Career development

Education support

Recognition programs

Job summary

ESC Corporate Services Ltd. is seeking a Bilingual Team Lead, Recovery, to provide day-to-day leadership and technical guidance to the Recovery Representatives.

You will oversee Quebec-focused files, resolve complex issues, coach staff, and ensure high-quality service delivery while aligning with provincial legislation. The role requires strong leadership, bilingual skills, and experience with recovery processes.

Qualifications

• Post-secondary education related to field with minimum 3 years of relevant supervisory experience.
• Bilingual in French and English (spoken and written).
• Strong knowledge of Quebec recovery processes and applicable provincial legislation.
• Excellent communication, analytical and problem-solving skills.
• Attention to detail and ability to work under pressure in a fast-paced environment.

Responsibilities

• Provide day-to-day leadership and technical guidance to Recovery Representatives.
• Troubleshoot and handle escalated customer inquiries and complex issues.
• Supervise team in the absence of Recovery Manager, manage workflows and performance reviews.
• Train new employees and deliver ongoing training to grow team capabilities.
• Lead by example to ensure high-quality service and compliant delivery.

Skills

Bilingual French-English

Quebec recovery processes

Leadership

Analytical skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Windows proficiency

Education

Post-secondary education in related field

Tools

Windows

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Company Name:

ESC Corporate Services Ltd.

Location: Etobicoke, Ontario

Status: Permanent, Full-time Current Vacancy

Salary Range: The annual salary for this position ranges from $57,750 - $70,750. Exact compensation may vary based on qualification, experience, and education.

Closing Date: October 30, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Bilingual Team Lead, Recovery, to help with our continued growth and contribute to our future.

In this role, you will provide day-to-day leadership, technical guidance, and operational support to the Recovery Representative team while delivering recovery services on behalf of ESC's customers. Reporting to the Recovery Manager, you will serve as a subject matter expert, helping resolve complex issues, support team development, and ensure high-quality customer service and operational excellence. The role includes dedicated responsibility for supporting Quebec operations, requiring expertise in Quebec-specific recovery processes and applicable provincial legislation to guide complex files, escalations, coaching, training, and compliant service delivery.

What you'll Do:

• Provide technical leadership and subject matter expertise to Recovery Representatives while also performing duties related to Recovery Services on behalf of ESC's customers.
• Troubleshoot, report, and deal with escalated and / or complex customer inquiries including complaints and other issues related to the Recovery services function
• In the absence of Recovery Manager, supervise team members including managing and assigning workflows, scheduling breaks, vacation and contribute to annual performance reviews by providing feedback to Recovery Management team.
• Handle complex and unique customer issues and transactions requiring research, analysis and interpretation of policy and legislation with an understanding of the practical implications to systems and delivery processes.
• Provide training to new employees as well as identifying and delivering additional training to grow current employee skillset.
• Informally lead, coach and support team members to ensure high quality work and customer service as well as successful change outcomes.
• Other similar tasks as required.

What You'll Need:

• Post-secondary education related to field coupled with a minimum of 3 years of relevant experience. Experience acting in a supervisory capacity would be an asset.
• Bilingual in French and English (spoken and written)
• Strong knowledge of Quebec recovery processes and applicable provincial legislation
• Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet.
• Expert knowledge of all provincial laws, legal terms, legal entities as it relates to the repossession and liquidation of moveable assets.
• Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning.
• Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer
• Ability to work in a fast-paced environment, work under pressure, tight deadlines

Key Competencies:

• Expert knowledge of provincial legislation, legal terminology, and processes related to the repossession and liquidation of movable assets.
• Strong problem-solving, critical-thinking, and decision-making skills, with the ability to navigate complex customer situations.
• Demonstrated ability to coach, train, and support team members while fostering a collaborative and customer-focused environment.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to work effectively under pressure, meet deadlines, and adapt to changing operational demands.
• Strong leadership and interpersonal skills, with the ability to influence, guide, and support team members through change.
• Demonstrated ability to interpret and apply legislation, policies, and procedures while considering operational and customer impacts.
• Sound judgment and the ability to make timely decisions in complex or ambiguous situations.

WhatWeOffer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We're committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here's what you can expect when you join our team:

We believe in progress with purpose.

• Innovative technology
• A record of sustainable growth,
• Investment in diversifying lines of business

We support your growth.

• Career development and internal growth opportunities
• Education support to help advance your skills
• Opportunities to contribute to meaningful, high-impact work

We care about people.

• A supportive, inclusive workplace built on trust and collaboration
• Recognition programs that celebrate contributions and achievements
• A hybrid work schedule that supports work-life balance

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.