Bilingual Team Lead, Recovery

Information-Services-Corporation; Toronto; On-site; CAD 58,000 - 71,000; Full time

Job summary

ESC Corporate Services Ltd, based in Etobicoke, Ontario, seeks a Bilingual Team Lead, Recovery, to provide day-to-day leadership, guidance, and operational support to the Recovery Representatives team while delivering recovery services for ESC's customers.

Reporting to the Recovery Manager, you will train staff, handle escalations, and ensure compliance with Quebec-specific recovery processes and provincial legislation. Fluency in French and English is required to excel in this role.

Qualifications

• Post-secondary education related to the field (minimum requirement).
• Minimum 3 years of relevant supervisory experience.
• Experience leading Recovery/collections or related operations is an asset.
• Bilingual in French and English (spoken and written) is required.
• Knowledge of Quebec recovery processes and provincial legislation.

Responsibilities

• Provide day-to-day leadership and guidance to Recovery Representatives.
• Supervise workflows, schedule breaks, and contribute to performance reviews.
• Coach and train new employees; deliver additional training as needed.
• Handle escalations and complex inquiries with policy and legislation context.
• Support Quebec operations and ensure compliant service delivery.

Skills

Bilingual in French and English

Leadership

Team coordination

Problem solving

Education

Post-secondary education related to field

Tools

Windows

Outlook

Word

Excel

Internet Explorer

Job description

Company Name:ESC Corporate Services Ltd.Location: Etobicoke, OntarioStatus: Permanent, Full-time Current VacancySalary Range: The annual salary for this position ranges from $57,750 - $70,750. Exact compensation may vary based on qualification, experience, and education.Closing Date: October 30, 2026We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.We are looking for a Bilingual Team Lead, Recovery, to help with our continued growth and contribute to our future.In this role, you will provide day-to-day leadership, technical guidance, and operational support to the Recovery Representative team while delivering recovery services on behalf of ESC's customers. Reporting to the Recovery Manager, you will serve as a subject matter expert, helping resolve complex issues, support team development, and ensure high-quality customer service and operational excellence. The role includes dedicated responsibility for supporting Quebec operations, requiring expertise in Quebec-specific recovery processes and applicable provincial legislation to guide complex files, escalations, coaching, training, and compliant service delivery.What you’ll Do:Provide technical leadership and subject matter expertise to Recovery Representatives while also performing duties related to Recovery Services on behalf of ESC’s customers.Troubleshoot, report, and deal with escalated and / or complex customer inquiries including complaints and other issues related to the Recovery services functionIn the absence of Recovery Manager, supervise team members including managing and assigning workflows, scheduling breaks, vacation and contribute to annual performance reviews by providing feedback to Recovery Management team.Handle complex and unique customer issues and transactions requiring research, analysis and interpretation of policy and legislation with an understanding of the practical implications to systems and delivery processes.Provide training to new employees as well as identifying and delivering additional training to grow current employee skillset.Informally lead, coach and support team members to ensure high quality work and customer service as well as successful change outcomes.Other similar tasks as required.What You’ll Need:Post-secondary education related to field coupled with a minimum of 3 years of relevant experience. Experience acting in a supervisory capacity would be an asset.Bilingual in French and English (spoken and written)Strong knowledge of Quebec recovery processes and applicable provincial legislationDemonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet.Expert knowledge of all provincial laws, legal terms, legal entities as it relates to the repossession and liquidation of moveable assets.Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning.Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet ExplorerAbility to work in a fast-paced environment, work under pressure, tight deadlinesKey Competencies:Expert knowledge of provincial legislation, legal terminology, and processes related to the repossession and liquidation of movable assets.Strong problem-solving, critical-thinking, and decision-making skills, with the ability to navigate complex customer situations.Demonstrated ability to coach, train, and support team members while fostering a collaborative and customer-focused environment.Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.Proven ability to work effectively under pressure, meet deadlines, and adapt to changing operational demands.Strong leadership and interpersonal skills, with the ability to influence, guide, and support team members through change.Demonstrated ability to interpret and apply legislation, policies, and procedures while considering operational and customer impacts.Sound judgment and the ability to make timely decisions in complex or ambiguous situations.What We Offer:At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:We believe in progress with purpose.Innovative technologyA record of sustainable growth,Investment in diversifying lines of businessWe support your growth.Career development and internal growth opportunitiesEducation support to help advance your skillsOpportunities to contribute to meaningful, high-impact workWe care about people.A supportive, inclusive workplace built on trust and collaborationRecognition programs that celebrate contributions and achievementsA hybrid work schedule that supports work–life balanceA little more about us:ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply by October 30, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.