Bilingual Recovery Rep I

Information-Services-Corporation; Toronto; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive salary and benefits

New modern workspace close to transit

Job summary

ESC Corporate Services Ltd. seeks a Bilingual Recovery Representative I to manage recovery files and coordinate asset disposition with partners. You will respond to client inquiries, process redemptions, and ensure compliance with policies and provincial regulations.

Strong attention to detail and organization are essential. The role requires French/English bilingualism, post-secondary education or equivalent experience, plus proficiency in Microsoft Office and excellent communication skills.

Qualifications

• Bilingual in French & English as a minimum requirement.
• Post-secondary education in a related field or equivalent experience.
• Experience in customer service, collections, or asset recovery is preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal communication with professional etiquette.

Responsibilities

• Manage recovery files, ensuring obligations and timelines are met.
• Coordinate with bailiffs, auctions, towing, and skip tracers for asset disposition.
• Respond to inquiries including voluntary surrenders and redemptions.
• Review and authorize supplier invoices within limits and apply procedures.
• Maintain accurate documentation and support with compliance checks.
• Provide general administrative support and escalate complex issues.

Skills

Bilingual French & English

Customer service

Communication skills

Attention to detail

Organizational skills

Problem solving

Education

Post-secondary education in related field

Equivalent education/experience

Tools

Microsoft Office

Job description

Company Name:ESC Corporate Services Ltd.Location: Etobicoke, OntarioStatus: 1 Permanent full-time current VacancySalary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and educationHybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.Closing Date: November 1, 2026We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.We are looking for a Bilingual Recovery Representative I to help grow our business and contribute to our future.You will play a key role in managing the recovery and disposition of financed assets while delivering a positive experience for clients and customers. This position combines customer service, file management, and supplier coordination, requiring strong judgment, organization, and attention to detail. Working with internal teams, customers, and external partners, you'll help navigate recovery solutions while ensuring compliance with applicable processes, policies, and provincial regulations.What you’ll do:Manage recovery files to ensure obligations, timelines, and service standards are met.Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.Review and authorize recovery-related supplier invoices and expenses within established limits.Apply recovery procedures, policies, and applicable legislative requirements to assigned files.Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.Support departmental and administrative activities while escalating complex issues as required.Other administrative duties, as requiredKnowledge & Qualifications:Must be bilingual in French & EnglishPost-secondary education in a related field, or an equivalent combination of education and experience.Experience in customer service, collections, financial services, administration, asset recovery, or a related field.Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.Strong written and verbal communication skills, including professional telephone etiquette.Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.Key Competencies:Customer service and relationship managementCommunication and interpersonal skillsOrganizational and time management skillsProblem solving and sound judgmentAttention to detail and accuracyWhat we offer:At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:We believe in progress with purpose.Innovative technologyGrowth through strategic partnershipsInvestment in new productsWe support your growth.Career development opportunitiesEducation supportWe care about people.Competitive salary and benefits packageHybrid work scheduleRecognition programsNew modern workspace close to transportationHelp us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply by November 1, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.A little more about us:ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.