Bilingual Recovery Rep I

ESC Corporate Services Ltd.; Toronto; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive salary & benefits

Modern workspace near transit

Job summary

ESC Corporate Services Ltd. in Toronto (Etobicoke, Ontario) is seeking a Bilingual Recovery Representative I to manage recovery files and coordinate with external partners for repossession and liquidation of assets.

The role requires strong communication skills and bilingual English/French proficiency. The position offers a hybrid work arrangement, a competitive salary in the stated range, and opportunities for growth within a supportive environment.

Qualifications

• Must be bilingual in French & English.
• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal communication skills.

Responsibilities

• Manage recovery files to ensure obligations, timelines, and service standards are met.
• Coordinate with external partners (bailiffs, auctions, towing companies, skip tracers) to support repossession, transport, and liquidation of assets.
• Respond to customer and client inquiries including voluntary surrenders, redemptions, and recovery-related requests.
• Review and authorize recovery-related supplier invoices and expenses within established limits.
• Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
• Maintain accurate file documentation and perform quality control for compliance and consistency.
• Support departmental and administrative activities while escalating complex issues as required.
• Other administrative duties as required.

Skills

Bilingual French-English

Microsoft Office

Communication skills

Analytical ability

Education

Post-secondary education or equivalent

Tools

Microsoft Office

Job description

Location: Etobicoke, Ontario

Status: 1 Permanent full-time current Vacancy

Salary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and education

Hybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.

Closing Date: November 1, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Bilingual Recovery Representative I to help grow our business and contribute to our future.

What you’ll do:

• Manage recovery files to ensure obligations, timelines, and service standards are met.
• Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.
• Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.
• Review and authorize recovery-related supplier invoices and expenses within established limits.
• Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
• Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.
• Support departmental and administrative activities while escalating complex issues as required.
• Other administrative duties, as required.

Knowledge & Qualifications:

• Must be bilingual in French & English
• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or a related field.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.

Key Competencies:

• Customer service and relationship management
• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving and sound judgment
• Attention to detail and accuracy

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

We believe in progress with purpose.

• Innovative technology
• Growth through strategic partnerships
• Investment in new products

We support your growth.

• Career development opportunities
• Education support

We care about people.

• Competitive salary and benefits package
• Hybrid work schedule
• Recognition programs
• New modern workspace close to transportation

Help us put public records at our customers’ fingertips with your customer-centric approach.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.