Bilingual Team Lead, Recovery - ESC

ESC Corporate Services Ltd.; Toronto; On-site; CAD 58,000 - 71,000; Full time

Benefits offered by this job

Hybrid work schedule

Career development opportunities

Education support

Recognition programs

Job summary

ESC Corporate Services Ltd. in Etobicoke, Ontario, is seeking a Bilingual Team Lead, Recovery, to provide technical leadership and oversee Recovery Representatives.

Responsibilities include supervising workflows, addressing escalated inquiries, training new staff, and ensuring compliance with provincial legislation related to repossession and liquidation of movable assets.

Qualifications

• Post‑secondary education related to field with a minimum of 3 years of relevant experience.
• Experience acting in a supervisory capacity would be an asset.
• Bilingual in French and English (spoken and written).
• Strong knowledge of Quebec recovery processes and applicable provincial legislation.
• Demonstrated reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette.
• Expert knowledge of provincial laws, legal terms, and entities relating to repossession and liquidation of movable assets.
• Attention to detail, teamwork, problem solving, decision making, and organizing.
• Proficient with Windows, Outlook, Word, Excel, and general office equipment.

Responsibilities

• Provide technical leadership and SME to Recovery Representatives while performing Recovery Services.
• Troubleshoot, report, and resolve escalated customer inquiries and issues related to Recovery services.
• In the absence of Recovery Manager, supervise team members and manage workflows.
• Handle complex issues requiring analysis and interpretation of policy and legislation.
• Provide training to new employees and develop ongoing skill growth.
• Informally lead, coach, and support team members to maintain high quality work.
• Other similar tasks as required.

Skills

Leadership

Supervisory experience

Coaching

Training

Problem solving

Attention to detail

Communication

Bilingual (French & English)

Team leadership

Education

Post-secondary education related to field

Tools

Windows

Microsoft Outlook

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Company Name: ESC Corporate Services Ltd. Location: Etobicoke, Ontario Status: Permanent, Full-time Current Vacancy Salary Range: The annual salary for this position ranges from $57,750 - $70,750. Exact compensation may vary based on qualification, experience, and education. Closing Date: October 30, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well‑being. We are looking for a Bilingual Team Lead, Recovery, to help with our continued growth and contribute to our future.

What you’ll Do

• Provide technical leadership and subject matter expertise to Recovery Representatives while also performing duties related to Recovery Services on behalf of ESC’s customers.
• Troubleshoot, report, and deal with escalated and/or complex customer inquiries including complaints and other issues related to the Recovery services function.
• In the absence of Recovery Manager, supervise team members including managing and assigning workflows, scheduling breaks, vacation and contribute to annual performance reviews by providing feedback to Recovery Management team.
• Handle complex and unique customer issues and transactions requiring research, analysis and interpretation of policy and legislation with an understanding of the practical implications to systems and delivery processes.
• Provide training to new employees as well as identifying and delivering additional training to grow current employee skillset.
• Informally lead, coach and support team members to ensure high quality work and customer service as well as successful change outcomes.
• Other similar tasks as required.

What You’ll Need

• Post‑secondary education related to field coupled with a minimum of 3 years of relevant experience.
• Experience acting in a supervisory capacity would be an asset.
• Bilingual in French and English (spoken and written).
• Strong knowledge of Quebec recovery processes and applicable provincial legislation.
• Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet.
• Expert knowledge of all provincial laws, legal terms, legal entities as it relates to the repossession and liquidation of moveable assets.
• Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning.
• Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer.
• Ability to work in a fast‑paced environment, work under pressure, tight deadlines.

Key Competencies

• Expert knowledge of provincial legislation, legal terminology, and processes related to the repossession and liquidation of movable assets.
• Strong problem‑solving, critical‑thinking, and decision‑making skills, with the ability to navigate complex customer situations.
• Demonstrated ability to coach, train, and support team members while fostering a collaborative and customer‑focused environment.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Proven ability to work effectively under pressure, meet deadlines, and adapt to changing operational demands.
• Strong leadership and interpersonal skills, with the ability to influence, guide, and support team members through change.
• Demonstrated ability to interpret and apply legislation, policies, and procedures while considering operational and customer impacts.
• Sound judgment and the ability to make timely decisions in complex or ambiguous situations.

What We Offer

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

• Innovative technology
• A record of sustainable growth, Investment in diversifying lines of business
• We support your growth.
• Career development and internal growth opportunities
• Education support to help advance your skills
• Opportunities to contribute to meaningful, high‑impact work
• Recognition programs that celebrate contributions and achievements
• A supportive, inclusive workplace built on trust and collaboration
• A hybrid work schedule that supports work–life balance

A little more about us: ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum. Help us put public records at our customers’ fingertips with your customer‑centric approach. Headquartered in Canada, ISC is a leading provider of registry and information management services for public data and records. Throughout our history we have delivered value to our clients by providing solutions to manage, secure and administer information through our Registry Operations, Services and Technology Solutions segments. ISC is focused on sustaining its core business while pursuing new growth opportunities. As an award‑winning employer, ISC is committed to driving innovation and creating opportunities for growth. We are proud to support and invest in our diverse team of passionate people, and foster a culture of well‑being.

We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

ISC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.