Bilingual Receptionist

Vienneau Insurance Ltd / Assurance Vienneau Ltée; Shediac; On-site; CAD 34,000 - 45,000; Full time

Benefits offered by this job

Health Insurance after 3 months

RRSP 4% matching after 3 months

Paid vacation 3 weeks start

Paid sick time | Wellness program | EＡ

Job summary

Vienneau Insurance Ltd / Assurance Vienneau Ltée welcomes a friendly receptionist to greet guests, answer calls, emails, and messages, and route inquiries to the appropriate teams. You will manage mail, coordinate internal communications, and assist with calendar updates to keep service timely.

The role is Monday–Friday, 8:30–5pm with full-time hours. Benefits include Health & Dental Insurance after 3 months, Group RRSP 4% matching after 3 months, paid vacation starting at 3 weeks, paid sick

Qualifications

• 1-3 years of Experience in Adminstrative, or Client Facing roles.
• Fluently Bilingual in English and French -- Communication, Reading, Speaking
• High School diploma
• Previous experience and hands-on knowledge in operating a phone system (We use 3CX)
• Mulititasker, Friendly, and loves helping people

Responsibilities

• Create a welcoming environment and make a good first impression of our company by greeting our guests and answering phone calls, e-mails, and DMs.
• Direct incoming calls, messages (e-mail, text, and from the web site) to the appropriate internal parties timely and professionally
• Timely address the needs of our walk-in guests' by identifying the right person for the to meet
• Keep up to date with all events in the staff calendars (absences, lunches, meetings) in order to direct calls, visitors, and messages correctly to ensure the wait times are minimal
• Manage incoming and outgoing mail and courier shipments
• Coordinate internal mail such as transferring documents between our offices

Skills

Bilingual English/French

Customer service

Communication skills

Phone system

Team player

Positive attitude

Education

High School diploma

Tools

3CX

Job description

THE MISSION:

To be a welcoming face and voice to our visitors and callers. To efficiently direct calls, e-mails, faxes, website messages and text messages to appropriate internal parties

• The "Worry Pas Spirit" I have a positive, "glass-half-full" attitude and love making someone's day easier.
• Bilingual - I can easily pivot between French and English easily
• I enjoy helping others - I don't hesitate to provide assistance to my colleague when in need.
• I'm keen on serving superior customer service - in person, over the phone, or digitally - and believe in treating people the way I would want to be treated.
• This said, I can "shake off" the occasional tough call, and not let it ruin my day.
• I have good work references -I have made great connections with my previous/ current employers

Qualifications

• 1-3 years of Experience in Adminstrative, or Client Facing roles.
• Fluently Bilingual in English and French -- Communication, Reading, Speaking
• High School diploma
• Previous experience and hands-on knowledge in operating a phone system (We use 3CX)
• Mulititasker, Friendly, and loves helping people

Responsibilities

• Create a welcoming environment and make a good first impression of our company by greeting our guests and answering phone calls, e-mails, and DMs.
• Direct incoming calls, messages (e-mail, text, and from the web site) to the appropriate internal parties timely and professionally
• Timely address the needs of our walk-in guests' by identifying the right person for the to meet
• Keep up to date with all events in the staff calendars (absences, lunches, meetings) in order to direct calls, visitors, and messages correctly to ensure the wait times are minimal
• Manage incoming and outgoing mail and courier shipments
• Coordinate internal mail such as transferring documents between our offices

• Monday to Friday
• 8:30 - 5pm (Approx)
• Full time hours | Paid Weekly!
• Health & Dental Insurance after 3 months of employment
• Group RRSP 4% matching - 3 months of employment
• Paid Vacation, starting at 3 weeks
• Paid Sick Time | Wellness Program | Employee Assistance Program