Bilingual Intake Specialist (French)

MSH Americas - Diot-Siaci Group; Calgary; Hybrid; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Flexible hybrid work

Employee assistance

Wellness account

RRSP matching

Vacation time 3+ weeks

Growth opportunities

Diverse culture

Supportive leadership

Career growth

Job summary

MSH Americas - Diot-Siaci Group in Canada is hiring an Intake Specialist to be the friendly first voice for members needing medical or general assistance.

You'll intake requests, coordinate with Case Coordinators, and ensure timely support by phone, email, or fax, while collaborating with providers worldwide and reviewing benefit coverage. A bilingual English/French professional with at least 2 years of customer service shines here.

Qualifications

• Bachelor's degree or diploma in Business, Administration, Health Sciences, or related field.
• At least 2 years of customer service experience.
• Solid Microsoft Word and Excel skills.
• Strong communication skills in both English and French.
• Great time management and ability to work independently.
• Problem-solving mindset with diplomatic communication style.
• Comfort working in a fast-paced environment.

Responsibilities

• Be the first point of contact for calls, emails, and correspondence.
• Help traveling members with taxis, ambulances, hotels, and medical appointments.
• Connect with service providers worldwide to gather reports and documentation.
• Keep clients updated on their members' assistance progress.
• Support members who need help getting home safely.
• Act as the vital link between families, medical providers, and insurance companies.
• Use the case management system to track details and next steps.
• Review benefit plans and confirm coverage details.

Skills

Customer service

Time management

Independent worker

Problem solving

Diplomatic communication

Fast-paced environment

Bilingual English/French

Education

Bachelor's degree or diploma in Business, Administration, Health Sciences, or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Join a team where your passion meets purpose! We're not just colleagues – we're enthusiasts who genuinely love what we do and make work enjoyable for everyone.

About You:

You're someone who thrives in a busy environment and loves helping people. You're great at juggling multiple priorities, meeting deadlines, and providing excellent service whether it's over the phone, email, or fax. You enjoy learning new processes and collaborating with different teams to solve problems.

What You'll Do:

As an Intake Specialist, you'll be the friendly first voice our members hear when they need help – whether it's medical or general assistance. Before cases move to our Case Coordinators, you'll be the one making sure everyone gets the support they need.

Your day-to-day will include:

• Being the first point of contact for all calls, emails, and correspondence
• Helping traveling members with practical needs like booking taxis, ambulances, hotels, and medical appointments
• Connecting with service providers worldwide to gather reports and documentation
• Keeping clients updated on their members' assistance progress
• Supporting members who need help getting home safely
• Acting as the vital link between families, medical providers, and insurance companies
• Using our case management system to track details and next steps
• Reviewing benefit plans and confirming coverage details

What You'll Bring:

• Bachelor's degree or diploma in Business, Administration, Health Sciences, or related field
• At least 2 years of customer service experience
• Solid Microsoft Word and Excel skills
• Strong communication skills in both English and French
• Great time management and ability to work independently
• Problem-solving mindset with diplomatic communication style
• Comfort working in a fast-paced environment

What We Offer:

Flexible hybrid work setup

Employee assistance program

Wellness spending account

RRSP matching

Minimum 3 weeks vacation (plus generous sick and flex days)

Real opportunities for growth and skill development

Inclusive, diverse workplace culture

Leadership that genuinely cares about your success and well-being

Clear paths for both vertical and horizontal career growth

We believe diverse backgrounds and perspectives make us stronger.

We're an equal opportunity employer committed to creating an inclusive environment where everyone can thrive.

Need accommodations during the application process?

Our HR team is here to help.