Bilingual Quote & Order Specialist (Hybrid, Canada)

Metso; Prince George; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Hybrid working possibilities

Wellbeing and safety benefits

Global incentive program

Learning opportunities

Diversity and inclusion

Job summary

Metso in Canada is seeking a Customer Service Representative (Quote and Order Management Specialist) to manage the full quote-to-cash cycle. You will prepare customer quotes, process orders, and handle invoicing, coordinating with internal teams and global partners.

You will report to the Customer Service Manager / Strategy Lead. This hybrid role in Canada supports flexible working arrangements and a customer-focused, detail-oriented approach.

Qualifications

• Experience in quote and order management in manufacturing or distribution.
• Strong organizational and time management skills.
• Excellent communication in French and English.
• Detail-oriented with high data accuracy.

Responsibilities

• Provide accurate and timely customer quotes based on product specifications, pricing, and delivery requirements.
• Manage the full order lifecycle, including order entry, tracking, and fulfillment.
• Collaborate with global partners, purchasing, and logistics teams to ensure on-time delivery.
• Handle invoicing and billing processes, including resolving discrepancies and customer inquiries.
• Deliver high-quality customer service throughout the quote and order process.
• Resolve customer issues and complaints efficiently and professionally.
• Maintain accurate records and ensure data integrity within systems.
• Identify and contribute to improvements in customer service processes and workflows.

Skills

Quote and order management

Bilingual French and English

SAP

Salesforce

Attention to detail

Cross-functional collaboration

Tools

SAP

Salesforce

Job description

Metso in Canada is seeking a Customer Service Representative (Quote and Order Management Specialist) to manage the full quote-to-cash cycle. You will prepare customer quotes, process orders, and handle invoicing, coordinating with internal teams and global partners.

You will report to the Customer Service Manager / Strategy Lead. This hybrid role in Canada supports flexible working arrangements and a customer-focused, detail-oriented approach.