Bilingual QA Automation Tester - CCaaS & IVR

K&K Global Talent Solutions INC.; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

K&K Global Talent Solutions INC. in Toronto, ON is seeking a skilled Bilingual (French/English) QA Automation Tester to ensure robust customer journeys across CCaaS platforms. The role emphasizes automation for IVR testing and telephony workflows.

You will design and maintain automated tests, validate menus and call routing in both languages, perform regression suites, and analyze results to drive quality. Prior IVR experience not required; training is provided.

Qualifications

• 4 to 6 years of proven QA automation testing experience.
• Fluent in French and English for bilingual call flows testing.
• Strong knowledge of QA methodologies, regression testing, test planning, and defect tracking.
• Ability to quickly learn telephony automation tools.

Responsibilities

• Design, execute, and maintain automated test cases with reusable scripts.
• Validate system menus, speech recognition, call routing, queue handling in FR and EN.
• Perform test planning, test data preparation, and create regression suites for production validation.
• Analyze execution results, troubleshoot failed automation runs, and support defect triage.

Skills

QA automation testing

Regression testing

Test planning

Defect management

Bilingual testing (FR/EN)

Adaptability

Tools

Cyara Velocity

Genesys Cloud CX

Job description

K&K Global Talent Solutions INC. in Toronto, ON is seeking a skilled Bilingual (French/English) QA Automation Tester to ensure robust customer journeys across CCaaS platforms. The role emphasizes automation for IVR testing and telephony workflows.

You will design and maintain automated tests, validate menus and call routing in both languages, perform regression suites, and analyze results to drive quality. Prior IVR experience not required; training is provided.