French Automation Tester

K&K Global Talent Solutions INC.; Toronto; On-site; CAD 85,000 - 125,000; Full time

Job summary

K&K Global Talent Solutions INC. seeks a French Automation Tester with strong QA Automation and Contact Center testing expertise to ensure high-quality delivery across CCaaS platforms.

The role focuses on developing and executing automation test suites for customer journeys using Cyara Velocity. The ideal candidate will validate IVR flows, routing, and agent handoffs, troubleshoot issues, and collaborate with cross-functional teams in an Agile environment.

Qualifications

• Hands-on Cyara Velocity automation testing experience.
• Strong IVR and contact center testing knowledge.
• Familiarity with telephony concepts (SIP, routing, queueing).
• Proficient in QA methodologies and defect tracking.
• French language proficiency required.

Responsibilities

• Develop and execute automated IVR test cases using Cyara Velocity.
• Design, develop, and execute automated test scripts and regression suites.
• Perform functional, integration, regression, and end-to-end testing.
• Validate customer interactions, routing flows, agent handoffs, and CC functionality.
• Analyze test results, troubleshoot issues, and support defect resolution.
• Collaborate with cross-functional teams in an Agile environment.
• Support SIT, UAT, production validation, and release testing activities.

Skills

QA Automation

IVR and CCaaS Testing

SIP and Telephony concepts

Agile/Test management

Analytical & Troubleshooting

French language proficiency

Education

Bachelor's degree (or equivalent)

Tools

Cyara Velocity

Job description

We are seeking a French Automation Tester with strong experience in QA Automation and Contact Center (CCaaS) Testing. The ideal candidate will be responsible for developing and executing automation test suites, validating customer journeys, and ensuring high-quality delivery across contact center platforms. Experience with Cyara Velocity is highly preferred.

Required Skills:

• Hands-on experience with Cyara Velocity automation testing.
• Strong knowledge of IVR and Contact Center Testing.
• Experience with telephony concepts including SIP, routing, queueing, and call transfers.
• Expertise in QA methodologies, test management, and defect tracking tools.
• Excellent analytical and troubleshooting skills.
• French Language Proficiency (Mandatory).

Key Responsibilities:

• Develop and execute automated IVR test cases using Cyara Velocity.
• Design, develop, and execute automated test scripts and regression suites.
• Perform functional, integration, regression, and end-to-end testing.
• Validate customer interactions, routing flows, agent handoffs, and contact center functionality.
• Analyze test results, troubleshoot issues, and support defect resolution.
• Collaborate with cross-functional teams in an Agile environment.
• Support SIT, UAT, production validation, and release testing activities.

Preferred Background:

• Experience with IVR Testing and customer journey validation.
• Experience with Genesys Cloud CX and Genesys Architect.
• Knowledge of ACD and Skills-Based Routing.