Cyara Developer / Senior Tester (Cyara Automation)

Bevertec; Toronto; Hybrid; CAD 90,000 - 96,000; Full time

Job summary

Bevertec is seeking a contractor for a 12-month assignment in Downtown, ON with hybrid work. The candidate will design and build Cyara automation for IVR and contact flow validation, and perform functional and regression testing as part of the testing lifecycle.

Ideal candidates have strong hands-on Cyara experience, can design automated test scenarios, test IVR and contact centre flows, and participate in defect triage with delivery teams to resolve issues efficiently.

Qualifications

• Strong hands-on experience with Cyara.
• Design and build automated test scenarios using Cyara.
• Experience building Cyara automation beyond executing tests.
• Experience testing IVR and Contact Centre flows.
• Strong experience with functional and regression testing.
• Validate IVR and contact flow behaviour against defined requirements.
• Experience with defect identification, tracking, and triage.
• Participate in defect triage and work with teams to resolve issues.
• Analyze testing results and troubleshoot failed test scenarios.
• Strong communication and collaboration with technical delivery teams.

Responsibilities

• Designing and building Cyara automation for IVR and contact flow validation.
• Executing functional and regression testing.
• Supporting defect triage throughout the testing lifecycle.

Skills

IVR Testing

Contact Flow Validation

Functional & Regression Testing

Tools

Cyara

Job description

Location : Downtown, ON /Hybrid

Position Type : Contract Role

Contract Duration: 12 months

3 days Onsite in a week

Ideal Candidate Rate: CAD 65-70/Hr (Depending on the experience)

Candidate should be responsible for designing and building Cyara automation for IVR and contact flow validation, executing functional and regression testing, and supporting defect triage throughout the testing lifecycle.

Top Skills:

• IVR Testing
• Contact Flow Validation
• Functional & Regression Testing

Must Have:

• Strong hands-on experience with Cyara.
• Design and build automated test scenarios using Cyara.
• Experience designing and building Cyara automation, rather than only executing existing automated tests.
• Experience testing IVR and Contact Centre flows.
• Strong experience with functional and regression testing.
• Validate IVR and contact flow behaviour against defined requirements and expected outcomes.
• Experience with defect identification, tracking, and triage.
• Participate in defect triage and work with relevant teams to support issue resolution.
• Ability to analyze testing results and troubleshoot failed test scenarios.
• Strong communication and collaboration skills within technical delivery teams.

Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.