Bilingual (French/English) QA Automation Tester

K&K Global Talent Solutions INC.; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

K&K Global Talent Solutions INC. in Toronto, ON is seeking a skilled Bilingual (French/English) QA Automation Tester to ensure robust customer journeys across CCaaS platforms. The role emphasizes automation for IVR testing and telephony workflows.

You will design and maintain automated tests, validate menus and call routing in both languages, perform regression suites, and analyze results to drive quality. Prior IVR experience not required; training is provided.

Qualifications

• 4 to 6 years of proven QA automation testing experience.
• Fluent in French and English for bilingual call flows testing.
• Strong knowledge of QA methodologies, regression testing, test planning, and defect tracking.
• Ability to quickly learn telephony automation tools.

Responsibilities

• Design, execute, and maintain automated test cases with reusable scripts.
• Validate system menus, speech recognition, call routing, queue handling in FR and EN.
• Perform test planning, test data preparation, and create regression suites for production validation.
• Analyze execution results, troubleshoot failed automation runs, and support defect triage.

Skills

QA automation testing

Regression testing

Test planning

Defect management

Bilingual testing (FR/EN)

Adaptability

Tools

Cyara Velocity

Genesys Cloud CX

Job description

Location: Toronto, ON (On-site/Hybrid as per company policy)

Job Type: Full Time/Permanent Hiring

Experience Required: 4 to 6 years

About the Role:

We are looking for a skilled Bilingual (French/English) QA Automation Tester to ensure seamless customer journeys across enterprise contact center platforms. You will be focusing on QA automation for Contact Centre as a Service (CCaaS) programs.

Note: While this role focuses heavily on Interactive Voice Response (IVR) and telephony testing using tools like Cyara Velocity, prior IVR experience is NOT mandatory. Comprehensive training on IVR systems will be provided for the right automation professional.

What You Will Do:

• Design, execute, and maintain robust automated test cases, including reusable and parameterized scripts.
• Validate system menus, speech recognition, call routing, queue handling, and fallback error scenarios in both French and English.
• Perform test planning, test data preparation, and create regression suites for production validation.
• Analyze execution results, troubleshoot failed automation runs, and support defect triage.

Must-Have Qualifications:

• Language: Professional fluency in both French and English (mandatory for testing bilingual call flows).
• Experience: 4 to 6 years of proven experience in QA Automation testing.
• Core Skills: Strong grasp of QA methodologies, regression testing, test planning, and defect management tools.
• Adaptability: Proven technical aptitude to quickly learn new telephony automation tools (like Cyara Velocity and Genesys Cloud CX).

Good-to-Have (Bonus) Skills:

• Prior experience with Cyara Velocity, Genesys Cloud CX, or similar CCaaS platforms.
• Knowledge of IVR functional, integration, and end-to-end testing.
• Familiarity with telephony concepts (SIP, routing, call transfers), API testing, CI/CD tools, or Agile/Scrum environments.