French QA Automation Tester (Bilingual)

K&K Global Talent Solutions INC.; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

K&K Global Talent Solutions INC. is seeking a skilled bilingual QA Automation Tester to ensure seamless customer journeys across CCaaS platforms.

The role focuses on automation testing of IVR-driven flows in both French and English, validating call routing, speech recognition, and user paths. You will design and maintain automated test suites, lead test data preparation, and collaborate with cross-functional teams to ensure high-quality production deployments in a hybrid work environment in

Qualifications

• Professional fluency in French and English for bilingual automated testing.
• 4–6 years of proven QA automation experience with strong testing methodologies.
• Comfort with telephony-focused automation and CCaaS environments.

Responsibilities

• Design, implement, and maintain automated test cases and regression suites.
• Validate bilingual menus, call routing, and speech recognition across channels.
• Lead test data preparation and oversee end-to-end test lifecycle for production validation.
• Analyze execution logs, triage failures, and support defect triage meetings.

Skills

Automation testing

QA methodologies

Regression testing

Defect management

Tools

Cyara Velocity

Genesys Cloud CX

CI/CD

Agile/Scrum

Job description

Location: Toronto, ON (Hybrid / Onsite- as per company policy)

Job type: Full-time / Permanent

We are seeking a skilled Bilingual (French/English) QA Automation Tester to ensure seamless customer journeys across enterprise contact center platforms. In this role, you will focus on QA automation for Contact Centre as a Service (CCaaS) programs, validating system logic, call routing, and user flows in both official languages.

• Note on Specialized Tooling: While this role heavily leverages Interactive Voice Response (IVR) and telephony testing using tools like Cyara Velocity, prior IVR experience is NOT mandatory. We are looking for a strong automation professional with a sharp technical aptitude; comprehensive, specialized training on IVR systems will be provided.

Core Responsibilities

• Automation Engineering: Design, execute, and maintain robust automated test cases, prioritizing reusable and parameterized scripting.
• Bilingual Validation: Validate system menus, speech recognition accuracy, complex call routing, queue handling, and fallback error scenarios in both French and English.
• Test Lifecycle Management: Lead test planning, precise test data preparation, and build comprehensive regression suites for high-stakes production validation.
• Triage & Troubleshooting: Critically analyze execution logs, rapidly troubleshoot failed automation runs, and support structured defect triage meetings.

Must-Have Qualifications

• Bilingual Fluency: Professional working fluency in both French and English (essential for building and validating bilingual automated test flows).
• Core QA Experience: 4 to 6 years of proven experience in specialized QA Automation testing, with a strong grasp of software testing methodologies, regression test suites, and defect management platforms.
• Technical Adaptability: A proven track record of learning complex, niche technical ecosystems quickly. You must be ready to quickly adopt telephony automation tools like Cyara Velocity and Genesys Cloud CX.

Good-to-Have Skills

• Prior exposure to Cyara Velocity, Genesys Cloud CX, or similar enterprise CCaaS platforms.
• Theoretical or practical knowledge of IVR functional frameworks, integration steps, and end-to-end user testing.
• Familiarity with underlying telephony concepts (SIP, voice routing, call transfers), API automated testing, modern CI/CD pipelines, or Agile/Scrum delivery