Bilingual Program & Front Desk Assistant (Operations)

Family Service Toronto; Toronto; On-site; CAD 46,000 - 57,000; Full time

Job summary

Family Service Toronto seeks a Program Assistant to support Operations at 355 Church Street, Toronto, with occasional travel to other offices. The role is in-person, 35 hours weekly, full-time on a one-year contract, reporting to the Manager of Operations.

The successful candidate will handle visitors, inquiries, basic administration, and maintain records with strict confidentiality and professionalism.

Qualifications

• Community college diploma or equivalent in administration, social services or psychology preferred.
• 1–3 years reception/administration experience required.
• Excellent customer service and ability to respond sensitively in crisis situations.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Welcomes and directs visitors and callers.
• Answers telephone using bilingual French/English greeting and responds to inquiries.
• Checks, routes, and responds to messages in the general mailbox.
• Maintains confidentiality and handles records with accuracy.

Skills

Reception experience

Customer service

Bilingual French/English

Microsoft Office

CRM

Communication skills

Organization

Education

Community college diploma or equivalent

Tools

CRM

Microsoft Office

Job description

Family Service Toronto seeks a Program Assistant to support Operations at 355 Church Street, Toronto, with occasional travel to other offices. The role is in-person, 35 hours weekly, full-time on a one-year contract, reporting to the Manager of Operations.

The successful candidate will handle visitors, inquiries, basic administration, and maintain records with strict confidentiality and professionalism.