Client Experience & Programs Administrator

The Career Foundation; Golden Horseshoe; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Employee & Family Assistance

Wellness initiatives

Paid days off - religious observance

Paid days off - personal wellness

Job summary

The Career Foundation seeks a Client Engagement and Program Administration Assistant at our York Employment Centre in Toronto. You will handle front-desk reception, assist with workshops, and ensure accurate records and reporting.

Ideal candidates have a post-secondary diploma, strong customer service, and solid administrative skills. The role offers a full-time, 37.5-hour week contract with the potential for permanency and a starting salary of 45,000 CAD per year.

Qualifications

• Post-secondary diploma or degree in a related field is highly preferred or equivalent experience.
• Minimum of two years of experience in customer service and administrative support in a client-facing environment.
• Excellent verbal and written English communication; ability to interpret program requirements and prepare clear reports.

Responsibilities

• Conducts service quality audits of client files and prepares reports to support compliance and improvement.
• Contacts clients to encourage participation, schedules appointments, and coordinates communication with staff.
• Monitors client engagement and tracks workshop registrations and attendance.

Education

Post-secondary diploma or degree in Business Administration, Employment Services, Office Administration, Community Services

Tools

Microsoft Office 365

CaMS

Job description

The Career Foundation seeks a Client Engagement and Program Administration Assistant at our York Employment Centre in Toronto. You will handle front-desk reception, assist with workshops, and ensure accurate records and reporting.

Ideal candidates have a post-secondary diploma, strong customer service, and solid administrative skills. The role offers a full-time, 37.5-hour week contract with the potential for permanency and a starting salary of 45,000 CAD per year.