Bilingual Clerk English/French)

HR Associates; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

HR Associates is seeking a bilingual Clerk for a long-term assignment in Toronto to handle English and French service requests via phone. The role targets individuals with experience in administration, reception, customer service, or call centre work and requires comfortable handling rotating shifts, including evenings and weekends.

The successful candidate will manage bilingual communications, document requests meticulously, and coordinate with internal teams while complying with security

Qualifications

• Professional-level spoken and written French and English.
• Experience in customer service, administration, reception, or a call centre.
• Clear communication skills and a helpful, professional manner on the phone.
• Strong attention to detail when documenting requests.
• Availability for rotating shifts at the Toronto location.
• Ability to complete the required French-language assessment and security clearance process.

Responsibilities

• Answer and make calls about service issues in federal buildings.
• Gather information from callers and record service requests accurately.
• Direct requests to the appropriate team and provide clear updates to callers.
• Maintain records and follow established service procedures.
• Work rotating shifts that may include evenings, overnights, weekends, and holidays.

Skills

Bilingual (French/English)

Customer service

Call centre experience

Clear communication

Attention to detail

Telephone handling

Shift flexibility

Job description

Since 1996, HR Associates has been a trusted partner to public and broader public sector organizations across Ontario. We specialize in placing interim professionals and administrative resources within the public, broader public, and not-for-profit sectors. Our consultants bring deep domain experience, a rigorous selection approach, and a strong commitment to client confidentiality.

Our public sector client is seeking a Bilingual Clerk for a long-term assignment to handle phone-based service requests in English and French. We welcome applicants with experience in administration, reception, customer service, or call centre work.

Key Responsibilities

• Answer and make calls about service issues in federal buildings, such as heating, leaks, elevators, and power outages.
• Gather information from callers and record service requests accurately.
• Direct requests to the appropriate team and provide clear updates to callers.
• Maintain records and follow established service procedures.
• Work rotating shifts that may include evenings, overnights, weekends, and holidays.

Qualifications

• Professional-level spoken and written French and English.
• Experience in customer service, administration, reception, or a call centre.
• Clear communication skills and a helpful, professional manner on the phone.
• Strong attention to detail when documenting requests.
• Availability for rotating shifts at the Toronto location.
• Ability to complete the required French-language assessment and security clearance process.

If you require accommodation during the recruitment process, please call 416-237-1500 x.235.