Bilingual Patient Care Specialist (1-Year Contract)

Shoppers Drug Mart Specialty Health Network; Mississauga; On-site; CAD 52,000 - 71,500; Full time

Job summary

A leading health service provider in Canada is seeking a Bilingual Patient Care Specialist for a one-year contract. This role involves serving as the main contact for patients and ensuring they receive high-quality support through programs. The ideal candidate will have experience in customer service, excellent communication skills, and be fluent in both French and English. This position offers a salary range of $52,000 to $71,500 per year and is a full-time, temporary role with benefits.

Qualifications

• 2-3 years of experience in a Customer Service or Call Centre setting.
• Strong computer skills in MS Office and customer relationship databases.
• Bilingualism in French and English is preferred.
• Ability to work in a fast-paced, team-based environment.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the single point of contact for patients in the support program.
• Conduct welcome calls and manage patient information.
• Inform patients about program offerings.
• Advocate for patients regarding funding options for medications.
• Ensure coordination of program services for timely therapy access.

Skills

Customer Service experience

Computer skills in MS Office

Bilingual (French & English)

Excellent communication skills

Attention to detail

Job description

A leading health service provider in Canada is seeking a Bilingual Patient Care Specialist for a one-year contract. This role involves serving as the main contact for patients and ensuring they receive high-quality support through programs. The ideal candidate will have experience in customer service, excellent communication skills, and be fluent in both French and English. This position offers a salary range of $52,000 to $71,500 per year and is a full-time, temporary role with benefits.