Bilingual Customer Service & Orders Specialist (12-Month)

Avanti Software Inc.; Ottawa; On-site; CAD 28,929 - 29,618; Full time

Job summary

A leading medical supplies distributor in Ottawa seeks a Customer Service Representative (Bilingualism Preferred) for a 12-month contract position. Responsibilities include processing orders, resolving client concerns, and improving service quality. Candidates should have minimum 1 year of customer service experience and be proficient in Microsoft Office and ERP systems. Bilingualism in French and English is strongly preferred. The role offers a salary ranging from $21 to $21.50 per hour.

Qualifications

• Minimum 1 year in customer service role.
• Minimum 1 years’ experience with administrative procedures.
• Completion of post-secondary education is an asset.

Responsibilities

• Process client orders received via phone, email, or fax.
• Attend to clients, resolving concerns by various means.
• Identify opportunities to enhance client service.

Skills

Strong interpersonal and communication skills

Bilingual (French/English)

Strong initiative and ability to work in a team

Time management and organization

Commitment to customer service

Education

Post-Secondary Education in Administrative or related field

Tools

Microsoft Office

ERP systems (Pronto preferred)

Job description

A leading medical supplies distributor in Ottawa seeks a Customer Service Representative (Bilingualism Preferred) for a 12-month contract position. Responsibilities include processing orders, resolving client concerns, and improving service quality. Candidates should have minimum 1 year of customer service experience and be proficient in Microsoft Office and ERP systems. Bilingualism in French and English is strongly preferred. The role offers a salary ranging from $21 to $21.50 per hour.