Bilingual Order Management Expert (EN/FR)

Smith & Nephew; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A medical technology company in Peel Region is seeking a bilingual Customer Service Representative to provide excellent sales support. This role involves processing orders, managing customer data, handling inquiries, and resolving disputes. The ideal candidate will have over 5 years of experience in order management, strong communication skills, and the ability to adapt in a fast-paced environment. The position requires proficiency in English and French and offers opportunities to join a supportive community.

Qualifications

• Minimum 5 years of experience in Order Management and Customer Service.
• Ability to adapt to changing situations and rapidly shifting.

Responsibilities

• Process orders via email, phone and EDI.
• Manage Customer Master Data and Sales Representative Master Data.
• Investigate and resolve customer invoice disputes.

Skills

Fluently bilingual: English and French

Strong verbal and written communication skills

Problem-solving ability

Interpersonal skills

Time management

Ability to multitask

Education

High School degree

Tools

Windows

SAP

Job description

A medical technology company in Peel Region is seeking a bilingual Customer Service Representative to provide excellent sales support. This role involves processing orders, managing customer data, handling inquiries, and resolving disputes. The ideal candidate will have over 5 years of experience in order management, strong communication skills, and the ability to adapt in a fast-paced environment. The position requires proficiency in English and French and offers opportunities to join a supportive community.