Bilingual Order Fulfillment Specialist (EN/FR)

Smith Nephew; Mississauga; On-site; CAD 47,000 - 71,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RRSP

Tuition reimbursement

Paid holidays

Job summary

Smith+ Nephew in Mississauga is seeking a Bi-lingual Order Management Specialist to provide exceptional English and French customer service and sales support. You will process orders, returns, and inquiries while maintaining accuracy and timely prioritization.

The role requires 5+ years in order management, strong communication, and knowledge of SAP. Workdays are Monday to Friday with a competitive benefits package and potential bonuses.

Qualifications

• Fluently bilingual: English and French communication skills, written and oral.
• Working knowledge of Windows and SAP.
• Minimum 5 years of experience in Order Management and Customer Service.
• High School degree required.

Responsibilities

• Process orders (direct sales & consignment) via email, phone and EDI with speed and accuracy to meet daily cut-off.
• Process return requests and issue return authorizations.
• Investigate and resolve customer invoice disputes within 5 business days.
• Handle customer inquiries such as order status, tracking information, backorders, and general inquiries.
• Meet company KPI targets for order entry and accuracy, etc.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Adaptability

Attention to detail

Education

High School diploma

Tools

SAP

Windows OS

Job description

Smith+ Nephew in Mississauga is seeking a Bi-lingual Order Management Specialist to provide exceptional English and French customer service and sales support. You will process orders, returns, and inquiries while maintaining accuracy and timely prioritization.

The role requires 5+ years in order management, strong communication, and knowledge of SAP. Workdays are Monday to Friday with a competitive benefits package and potential bonuses.