Bilingual Customer Service Representative*

Beyond Bilingual Inc.; Toronto; Hybrid; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental benefits after 1st月

Pension plan

Job summary

Beyond Bilingual Inc. seeks a French–English bilingual Customer Service Representative for Order Management in the West GTA. This full-time hybrid role supports customers, processes orders, answers questions, and ensures on-time deliveries.

Reporting to the Customer Service Manager, you will collaborate with sales, logistics and other teams to keep customers informed and orders moving. Strong communication in both languages is required, with experience in order management and MS Office

Qualifications

• Bilingual in French and English is essential.
• Experience in customer service and order management is required.
• Strong problem-solving ability and attention to detail.
• Excellent interpersonal skills and teamwork.
• Proficiency with Microsoft Office is preferred; SAP is a plus.

Responsibilities

• Assist customers with placing and tracking orders, answering questions, and following up on requests.
• Coordinate with sales, logistics and other departments to ensure smooth deliveries.
• Keep customers informed about order status and resolve issues promptly.

Skills

French-English bilingual

Customer service

Order management

Problem solving

Attention to detail

Interpersonal skills

Microsoft Office

Tools

SAP

Job description

Bilingual Customer Service RepresentativeOrder ManagementWest GTA | Hybrid | Full-time | Salary: $70,000Enjoy helping customers and keeping orders on track? Our client, a leader in the food industry, is looking for a French–English Bilingual Customer Service Representative to join a close-knit team in the west GTA.You’ll be a key contact for customers, helping with orders, answering questions and following up when something needs attention. Reporting to the Customer Service Manager, you’ll work closely with sales, logistics and other departments to keep customers informed and deliveries moving.

What you can look forward to

• A hybrid work arrangement and a friendly, close-knit team.
• Flexible working hours within the 7:30 a.m. to 6:00 p.m. window.
• Medical and dental benefits after one month, plus a pension plan.

• Strong spoken and written communication skills in both French and English.
• Experience in customer service and order management.
• A practical approach to solving problems and following through on customer requests.
• Good attention to detail and the ability to manage several orders and priorities at once.
• Strong interpersonal skills and a willingness to work closely with others.
• Proficiency in Microsoft Office; knowledge of SAP is an asset.