Bilingual Mobility Services Coordinator

National Seating & Mobility, Inc.; Ottawa; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive wage

Health benefits

RRSP matching

Paid time off

Team events

Apparel

Training

Supportive team

Job summary

National Seating & Mobility, Inc. in Ottawa is seeking a Service Coordinator who will connect clients, therapists, technicians, and funding agencies to ensure seamless mobility solutions.

You will manage inquiries, schedule technicians, prepare quotes, handle orders and documentation, and ensure accurate records while delivering outstanding customer experiences. This role emphasizes bilingual English/French communication, strong organizational skills, and the ability to handle multiple

Qualifications

• Bilingual in English and French (required).
• Experience with Complex Rehab Technology (CRT), mobility, or accessibility equipment preferred.
• Customer service experience with technical products or services.
• Strong computer skills, including Microsoft Office and order/inventory systems.
• Excellent verbal and written communication skills.
• Strong scheduling, organizational, and time management abilities.
• Ability to manage documentation, work orders, quotations, and customer records.
• Valid driver's license.

Responsibilities

• Be the first point of contact for clients by phone, email, and in person.
• Listen to clients' needs, troubleshoot concerns, and coordinate solutions.
• Schedule service technicians, installations, and repairs.
• Prepare repair quotes and replacement recommendations for funding approval.
• Complete work orders, billing, approvals, warranties, and non-billable service documentation.
• Coordinate installations of accessibility equipment and collect customer deposits.
• Communicate with occupational therapists, long-term care homes, hospitals, and funding agencies.
• Order parts, obtain supplier quotes, create purchase orders, and help manage inventory.
• Coordinate rentals, transfers, deliveries, and returns of mobility equipment.
• Maintain accurate customer records, appointments, and documentation.
• Process payments through various funding programs including ODSP, EHSS, WSIB, DVA, and private clients.
• Follow up with clients to ensure an exceptional customer experience.

Skills

Bilingual EN-FR

CRT experience

Customer service

Scheduling

Problem solving

Communication

MS Office

Tools

Microsoft Office

Job description

National Seating & Mobility, Inc. in Ottawa is seeking a Service Coordinator who will connect clients, therapists, technicians, and funding agencies to ensure seamless mobility solutions.

You will manage inquiries, schedule technicians, prepare quotes, handle orders and documentation, and ensure accurate records while delivering outstanding customer experiences. This role emphasizes bilingual English/French communication, strong organizational skills, and the ability to handle multiple