Service Coordinator

National Seating & Mobility Ltd.; Ottawa; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Paid time off

Team events

Company apparel

Training and development

Career advancement

Job summary

National Seating & Mobility in Ottawa is seeking a Service Coordinator who will be the first point of contact for clients and coordinate service of mobility and accessibility equipment.You will work with clients, therapists, healthcare professionals, technicians, suppliers, and funding agencies to ensure seamless service from start to finish, manage schedules and documentation, and support funding programs like ODSP, EHSS, WSIB, and DVA.

Qualifications

• Bilingual in English and French is required.
• Experience with CRT mobility or accessibility equipment is preferred.
• Customer service experience, especially with technical products, is advantageous.
• Strong computer skills including Microsoft Office and order/inventory systems.

Responsibilities

• Be the first point of contact for clients by phone, email, and in person.
• Coordinate service scheduling for technicians, installations, and repairs.
• Prepare quotes and assist with funding approvals.
• Manage work orders, billing, and non-billable service documentation.
• Coordinate equipment installations, pickups, and returns.
• Maintain accurate customer records and documentation.

Skills

Bilingual English/French

CRT equipment experience

Customer service experience

MS Office skills

Tools

MS Office

Job description

Join Our Team in Ottawa as a Service Coordinator

Do you genuinely enjoy helping people? Are you the person others turn to because you stay calm under pressure, listen carefully, and always find a solution? If you're compassionate, highly organized, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you.

As a Service Coordinator, you will play a vital role in helping individuals receive the mobility and accessibility equipment they need to improve their independence and quality of life. You will be the connection between our clients, healthcare professionals, technicians, suppliers, and funding agencies—ensuring every service experience is seamless from start to finish.

What You'll Do

Every day brings something different. You will:

• Be the first point of contact for clients by phone, email, and in person.
• Listen to clients' needs, troubleshoot concerns, and coordinate solutions.
• Schedule service technicians, installations, and repairs.
• Prepare repair quotes and replacement recommendations for funding approval.
• Complete work orders, billing, approvals, warranties, and non-billable service documentation.
• Coordinate installations of accessibility equipment and collect customer deposits.
• Communicate with occupational therapists, long-term care homes, hospitals, and funding agencies.
• Order parts, obtain supplier quotes, create purchase orders, and help manage inventory.
• Coordinate rentals, transfers, deliveries, and returns of mobility equipment.
• Maintain accurate customer records, appointments, and documentation.
• Process payments through various funding programs including ODSP, EHSS, WSIB, DVA, and private clients.
• Follow up with clients to ensure an exceptional customer experience.

What Makes You a Great Fit

We're looking for someone who is:

• Compassionate and genuinely enjoys helping others.
• An excellent listener with the ability to show empathy in sensitive situations.
• Extremely organized with exceptional attention to detail.
• A natural problem solver who enjoys finding solutions.
• Able to manage multiple priorities while remaining calm under pressure.
• Comfortable communicating with clients, therapists, healthcare professionals, suppliers, and teammates.
• Collaborative, adaptable, and always willing to lend a hand.

Qualifications

• Bilingual in English and French (required).
• Experience working with Complex Rehab Technology (CRT), mobility, or accessibility equipment is preferred.
• Previous customer service experience, ideally involving technical products or services.
• Strong computer skills, including Microsoft Office and order/inventory management systems.
• Excellent verbal and written communication skills.
• Strong scheduling, organizational, and time management abilities.
• Ability to accurately manage documentation, work orders, quotations, and customer records.
• Ability to climb ladders and rolling staircases when required.
• Valid driver's license.

Why Join Us?

At National Seating & Mobility, every interaction makes a difference. You'll be part of a team that helps individuals regain independence and improve their quality of life through specialized mobility and accessibility solutions.

• Competitive hourly wage of $23–$25 CAD
• Employer-paid health and wellness benefits
• RRSP matching program
• Generous paid time off
• Company-sponsored team events
• Company-provided apparel
• Ongoing product training and career development
• A supportive team committed to your success

If you're looking for meaningful work where your organizational skills, compassion, and problem-solving abilities truly matter, we'd love to hear from you.