Service Coordinator

Socket.dev; Ottawa; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly wage $23–$25 CAD

Employer-paid health and wellness bene

RRSP matching

Generous paid time off

Company-sponsored team events

Company-provided apparel

Ongoing product training and career发展

Supportive team

Job summary

National Seating & Mobility in Ottawa is seeking a Service Coordinator who acts as the primary contact for clients, coordinating service technicians and equipment installations. You will manage quotes, orders, and documentation while ensuring accurate records and a high level of customer care.

You will collaborate with therapists, healthcare professionals, suppliers, and funding agencies, handling diverse tasks from scheduling to payments across multiple programs.

Qualifications

• Bilingual in English and French is required.
• Experience with Complex Rehab Technology (CRT), mobility, or accessibility equipment is preferred.
• Customer service experience, ideally with technical products or services.
• Strong computer skills including Microsoft Office and order/inventory management systems.
• Excellent verbal and written communication skills.
• Strong scheduling, organizational, and time management abilities.
• Ability to manage documentation, work orders, quotations, and customer records.
• Valid driver's license.

Responsibilities

• Be the first point of contact for clients by phone, email, and in person.
• Listen to clients' needs, troubleshoot concerns, and coordinate solutions.
• Schedule service technicians, installations, and repairs.
• Prepare repair quotes and replacement recommendations for funding approval.
• Complete work orders, billing, approvals, warranties, and non-billable service documentation.
• Coordinate installations of accessibility equipment and collect customer deposits.
• Communicate with occupational therapists, long-term care homes, hospitals, and funding agencies.
• Order parts, obtain supplier quotes, create purchase orders, and help manage inventory.
• Coordinate rentals, transfers, deliveries, and returns of mobility equipment.
• Maintain accurate customer records, appointments, and documentation.
• Process payments through various funding programs including ODSP, EHSS, WSIB, DVA, and private clients.
• Follow up with clients to ensure an exceptional customer experience.

Skills

Bilingual English/French

CRT/Mobility equipment experience

Customer service experience

Microsoft Office

Order/inventory management systems

Verbal and written communication

Scheduling and time management

Documentation management

Valid driver’s license

Tools

Microsoft Office

Job description

Join Our Team in Ottawa as a Service Coordinator

Do you genuinely enjoy helping people? Are you the person others turn to because you stay calm under pressure, listen carefully, and always find a solution? If you're compassionate, highly organized, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you.

What You'll Do

Every day brings something different. You will:

• Be the first point of contact for clients by phone, email, and in person.
• Listen to clients' needs, troubleshoot concerns, and coordinate solutions.
• Schedule service technicians, installations, and repairs.
• Prepare repair quotes and replacement recommendations for funding approval.
• Complete work orders, billing, approvals, warranties, and non-billable service documentation.
• Coordinate installations of accessibility equipment and collect customer deposits.
• Communicate with occupational therapists, long-term care homes, hospitals, and funding agencies.
• Order parts, obtain supplier quotes, create purchase orders, and help manage inventory.
• Coordinate rentals, transfers, deliveries, and returns of mobility equipment.
• Maintain accurate customer records, appointments, and documentation.
• Process payments through various funding programs including ODSP, EHSS, WSIB, DVA, and private clients.
• Follow up with clients to ensure an exceptional customer experience.

What Makes You a Great Fit

We're looking for someone who is:

• Compassionate and genuinely enjoys helping others.
• An excellent listener with the ability to show empathy in sensitive situations.
• Extremely organized with exceptional attention to detail.
• A natural problem solver who enjoys finding solutions.
• Able to manage multiple priorities while remaining calm under pressure.
• Comfortable communicating with clients, therapists, healthcare professionals, suppliers, and teammates.
• Collaborative, adaptable, and always willing to lend a hand.

Qualifications

• Bilingual in English and French (required).
• Experience working with Complex Rehab Technology (CRT), mobility, or accessibility equipment is preferred.
• Previous customer service experience, ideally involving technical products or services.
• Strong computer skills, including Microsoft Office and order/inventory management systems.
• Excellent verbal and written communication skills.
• Strong scheduling, organizational, and time management abilities.
• Ability to accurately manage documentation, work orders, quotations, and customer records.
• Ability to climb ladders and rolling staircases when required.
• Valid driver's license.

Why Join Us?

At National Seating & Mobility, every interaction makes a difference. You'll be part of a team that helps individuals regain independence and improve their quality of life through specialized mobility and accessibility solutions.

At NSM you'll enjoy:

• Competitive hourly wage of $23–$25 CAD
• Employer-paid health and wellness benefits
• RRSP matching program
• Generous paid time off
• Company-sponsored team events
• Company-provided apparel
• Ongoing product training and career development
• A supportive team committed to your success

If you're looking for meaningful work where your organizational skills, compassion, and problem-solving abilities truly matter, we'd love to hear from you.

Apply today and help us make mobility