Service Coordinator

National Seating & Mobility, Inc.; Ottawa; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive wage

Health benefits

RRSP matching

Paid time off

Team events

Apparel

Training

Supportive team

Job summary

National Seating & Mobility, Inc. in Ottawa is seeking a Service Coordinator who will connect clients, therapists, technicians, and funding agencies to ensure seamless mobility solutions.

You will manage inquiries, schedule technicians, prepare quotes, handle orders and documentation, and ensure accurate records while delivering outstanding customer experiences. This role emphasizes bilingual English/French communication, strong organizational skills, and the ability to handle multiple

Qualifications

• Bilingual in English and French (required).
• Experience with Complex Rehab Technology (CRT), mobility, or accessibility equipment preferred.
• Customer service experience with technical products or services.
• Strong computer skills, including Microsoft Office and order/inventory systems.
• Excellent verbal and written communication skills.
• Strong scheduling, organizational, and time management abilities.
• Ability to manage documentation, work orders, quotations, and customer records.
• Valid driver's license.

Responsibilities

• Be the first point of contact for clients by phone, email, and in person.
• Listen to clients' needs, troubleshoot concerns, and coordinate solutions.
• Schedule service technicians, installations, and repairs.
• Prepare repair quotes and replacement recommendations for funding approval.
• Complete work orders, billing, approvals, warranties, and non-billable service documentation.
• Coordinate installations of accessibility equipment and collect customer deposits.
• Communicate with occupational therapists, long-term care homes, hospitals, and funding agencies.
• Order parts, obtain supplier quotes, create purchase orders, and help manage inventory.
• Coordinate rentals, transfers, deliveries, and returns of mobility equipment.
• Maintain accurate customer records, appointments, and documentation.
• Process payments through various funding programs including ODSP, EHSS, WSIB, DVA, and private clients.
• Follow up with clients to ensure an exceptional customer experience.

Skills

Bilingual EN-FR

CRT experience

Customer service

Scheduling

Problem solving

Communication

MS Office

Tools

Microsoft Office

Job description

Join Our Team in Ottawa as a Service Coordinator

Do you genuinely enjoy helping people? Are you the person others turn to because you stay calm under pressure, listen carefully, and always find a solution? If you're compassionate, highly organized, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you.

As a Service Coordinator, you will play a vital role in helping individuals receive the mobility and accessibility equipment they need to improve their independence and quality of life. You will be the connection between our clients, healthcare professionals, technicians, suppliers, and funding agencies—ensuring every service experience is seamless from start to finish.

What You'll Do

Every day brings something different. You will:

• Be the first point of contact for clients by phone, email, and in person.
• Listen to clients' needs, troubleshoot concerns, and coordinate solutions.
• Schedule service technicians, installations, and repairs.
• Prepare repair quotes and replacement recommendations for funding approval.
• Complete work orders, billing, approvals, warranties, and non-billable service documentation.
• Coordinate installations of accessibility equipment and collect customer deposits.
• Communicate with occupational therapists, long-term care homes, hospitals, and funding agencies.
• Order parts, obtain supplier quotes, create purchase orders, and help manage inventory.
• Coordinate rentals, transfers, deliveries, and returns of mobility equipment.
• Maintain accurate customer records, appointments, and documentation.
• Process payments through various funding programs including ODSP, EHSS, WSIB, DVA, and private clients.
• Follow up with clients to ensure an exceptional customer experience.

What Makes You a Great Fit

We're looking for someone who is:

• Compassionate and genuinely enjoys helping others.
• An excellent listener with the ability to show empathy in sensitive situations.
• Extremely organized with exceptional attention to detail.
• A natural problem solver who enjoys finding solutions.
• Able to manage multiple priorities while remaining calm under pressure.
• Comfortable communicating with clients, therapists, healthcare professionals, suppliers, and teammates.
• Collaborative, adaptable, and always willing to lend a hand.

Qualifications

• Bilingual in English and French (required).
• Experience working with Complex Rehab Technology (CRT), mobility, or accessibility equipment is preferred.
• Previous customer service experience, ideally involving technical products or services.
• Strong computer skills, including Microsoft Office and order/inventory management systems.
• Excellent verbal and written communication skills.
• Strong scheduling, organizational, and time management abilities.
• Ability to accurately manage documentation, work orders, quotations, and customer records.
• Ability to climb ladders and rolling staircases when required.
• Valid driver's license.

Why Join Us?

At National Seating & Mobility, every interaction makes a difference. You'll be part of a team that helps individuals regain independence and improve their quality of life through specialized mobility and accessibility solutions.

• Competitive hourly wage of $23–$25 CAD
• Employer-paid health and wellness benefits
• RRSP matching program
• Generous paid time off
• Company-sponsored team events
• Company-provided apparel
• Ongoing product training and career development
• A supportive team committed to your success

If you're looking for meaningful work where your organizational skills, compassion, and problem-solving abilities truly matter, we'd love to hear from you.