Service Delivery Coordinator: Client Care & Scheduling

SE Health; Ottawa; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Pension

Staff perks

Job summary

SE Health is seeking an organized Scheduler at our Service Delivery Centre in Ottawa to coordinate client care. You will support health care teams with shift planning, maintain client records, and help ensure continuity of service delivery.

Strong data entry and communication skills are essential, with a preference for French language abilities and experience with MS Word/Excel. This full-time role offers hybrid work options, comprehensive benefits and a chance to contribute to Canada's health

Qualifications

• Experience in medical administration or health care training preferred.
• Strong data entry and typing speed; accurate record-keeping.
• Excellent verbal and written communication; able to handle inquiries.

Responsibilities

• Provide schedule planning support to health care team.
• Appropriately schedule staff to ensure continuity of care.
• Update and maintain an electronic client database.
• File and maintain client records.
• Perform data entry of client, employee and billing information.
• Respond to caller inquiries with efficiency and urgency.
• Provide support to billing activities.
• Generate and distribute scheduling and billing reports.
• Investigate errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

Skills

Customer service

Verbal communication

Data entry

MS Word

MS Excel

Organization

Problem solving

French language

Education

Medical administration training

Tools

PC database

Billing software

Job description

SE Health is seeking an organized Scheduler at our Service Delivery Centre in Ottawa to coordinate client care. You will support health care teams with shift planning, maintain client records, and help ensure continuity of service delivery.

Strong data entry and communication skills are essential, with a preference for French language abilities and experience with MS Word/Excel. This full-time role offers hybrid work options, comprehensive benefits and a chance to contribute to Canada's health