Bilingual IVR Automation Tester

HRConnects; Toronto; Vor Ort; CAD 90.000 - 110.000; Vollzeit

Zusammenfassung

HRConnects in Toronto is seeking a hands-on QA automation specialist to validate IVR call flows across contact centre programs. You will design and maintain automated tests using Cyara Velocity, with a focus on bilingual French and English environments.

The role covers functional, integration, regression, and end-to-end testing, including DTMF, speech recognition, routing, and CCaaS workflows. Collaboration with teams to ensure reliable customer journeys and production readiness.

Qualifikationen

• 4+ years of QA automation and IVR/testing experience.
• Fluent in French and English.
• Experience with Cyara Velocity and CI/CD workflows.
• Knowledge of SIP, routing, and call transfers.
• Experience with Genesys Cloud CX and Genesys Architect.
• API testing experience.
• Multilingual IVR testing experience.

Aufgaben

• Design, execute, and maintain automated IVR test cases in Cyara Velocity.
• Build reusable automation scripts and robust regression suites.
• Validate IVR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
• Plan testing, prepare test data, coordinate environments, and support production validation.
• Analyze test execution results and troubleshoot failed automation runs.
• Distinguish product defects from environment issues and support defect triage.
• Validate customer journeys and call flows across contact centre and CCaaS programs.
• Produce detailed test results and defect reports.

Kenntnisse

QA automation

IVR testing

Multilingual testing

Defect management

French/English bilingual

API testing

Tools

Cyara Velocity

Genesys Cloud CX

Genesys Architect

CI/CD tools

Cyara Cruncher Pulse

ASRTTS

Jobbeschreibung

Help build reliable, seamless customer journeys across contact centre programs. As a Bilingual IVR Automation Tester, you’ll use automation expertise to validate the call flows customers depend on—from voice menus and prompts to routing, transfers, queues, and fallback scenarios.

Overview

We’re seeking a hands‑on QA automation specialist with 4+ years of experience in IVR and contact centre testing. You’ll work with Cyara Velocity as the primary automation tool, supporting functional, integration, regression, and end‑to‑end testing. This opportunity requires fluency in French and English.

Key Responsibilities

• Design, execute, and maintain automated IVR test cases in Cyara Velocity.
• Build reusable and parameterized automation scripts and robust regression suites.
• Validate IVR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
• Plan testing, prepare test data, coordinate environments, and support production validation.
• Analyze test execution results and troubleshoot failed automation runs.
• Distinguish product defects from environment issues and support defect triage.
• Validate customer journeys and call flows across contact centre and CCaaS programs.
• Produce detailed test results and defect reports.

Qualifications

• 4+ years of relevant experience in QA automation and IVR/contact centre testing.
• Strong expertise with Cyara Velocity.
• Experience with IVR functional, integration, regression, and end‑to‑end testing.
• Knowledge of telephony concepts, including SIP, routing, and call transfers.
• Familiarity with QA methodologies and defect management tools.
• Fluency in French and English.
• Experience with Genesys Cloud CX, including inbound routing and agent handoffs.
• Genesys Architect and ACD skills‑based routing experience.
• API testing experience.
• Exposure to CI/CD tools, Cyara Cruncher Pulse, or ASRTTS.
• Experience testing multilingual IVR solutions.