Bilingual IVR Automation tester

Apptoza Inc.; Toronto; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Job summary

Apptoza Inc. is seeking an IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs. Cyara Velocity is the primary tool, with Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows. The tester will design, execute, and maintain automated IVR test cases in Cyara Velocity, validating menus, prompts, DTMF, speech recognition, and call routing scenarios.

Qualifications

• Experience with IVR and CCaaS testing across end-to-end customer journeys.
• Proficiency in Cyara Velocity and telephony protocols (SIP, routing).

Responsibilities

• Design, execute, and maintain automated IVR test cases in Cyara Velocity.
• Validate menus, prompts, DTMF, speech recognition, routing, transfers, queues, and fallbacks.
• Plan tests, prepare data, create regression suites, and coordinate SIT/UAT validation.
• Analyze results, troubleshoot failures, and triage defects with teams.

Skills

IVR QA automation

Test design & maintenance

Regression testing

End-to-end testing

Test data preparation

Tools

Cyara Velocity

Genesys Cloud CX

CICD tools

Cyara Cruncher Pulse

ASRTTS

API testing

Job description

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.