IVR Automation QA Specialist: Cyara & Genesys CCaaS

Apptoza Inc.; Toronto; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Job summary

Apptoza Inc. is seeking an IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs. Cyara Velocity is the primary tool, with Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows. The tester will design, execute, and maintain automated IVR test cases in Cyara Velocity, validating menus, prompts, DTMF, speech recognition, and call routing scenarios.

Qualifications

• Experience with IVR and CCaaS testing across end-to-end customer journeys.
• Proficiency in Cyara Velocity and telephony protocols (SIP, routing).

Responsibilities

• Design, execute, and maintain automated IVR test cases in Cyara Velocity.
• Validate menus, prompts, DTMF, speech recognition, routing, transfers, queues, and fallbacks.
• Plan tests, prepare data, create regression suites, and coordinate SIT/UAT validation.
• Analyze results, troubleshoot failures, and triage defects with teams.

Skills

IVR QA automation

Test design & maintenance

Regression testing

End-to-end testing

Test data preparation

Tools

Cyara Velocity

Genesys Cloud CX

CICD tools

Cyara Cruncher Pulse

ASRTTS

API testing

Job description

Apptoza Inc. is seeking an IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs. Cyara Velocity is the primary tool, with Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows. The tester will design, execute, and maintain automated IVR test cases in Cyara Velocity, validating menus, prompts, DTMF, speech recognition, and call routing scenarios.