Automation tester(IVR) - Bilingual

Apptoza Inc.; Toronto; Sur place; CAD 65 000 - 100 000; Plein temps

Résumé du poste

Apptoza Inc. seeks an Automation tester (IVR) with bilingual capability for Toronto. The role focuses on QA automation for IVR in CCaaS environments, using Cyara Velocity as the primary tool and Genesys Cloud CX experience preferred.

You will design, execute, and maintain automated test cases across call flows, validate DTMF, prompts, routing, and fallback scenarios, and contribute to test planning and environment coordination. Multilingual IVR skills and CI/CD familiarity are a plus.

Qualifications

• > Must-have: Cyara Velocity expertise for IVR automation testing.
• < Must-have: IVR/contact centre testing, telephony knowledge (SIP, routing, transfers).
• < Good-to-have: Genesys Cloud CX or CCaaS familiarity for routing and history data validation.
• < Experience with test planning, data preparation, regression suite creation, and defect triage.

Responsabilités

• Design, execute, and maintain automated IVR test cases in Cyara Velocity.
• Develop reusable and parameterized scripts for IVR test scenarios.
• Plan tests, prepare data, and create regression suites.
• Coordinate test environments and validate production readiness.
• Analyze execution results, troubleshoot failures, and triage defects.

Connaissances

IVR testing

QA automation

Test planning

Troubleshoot failures

Defect triage

Agile Scrum exposure

Multilingual IVR

Monitoring and reporting

Outils

Cyara Velocity

Genesys Cloud CX

CI/CD tools

Cyara Cruncher Pulse

Description du poste

Job Title: Automation tester(IVR) - Bilingual

Location: Toronto, ON

Job Description:

• Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.
• The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.
• Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.
• The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
• Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.
• The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.
• Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.
• Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.
• Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.
• Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.