IVR Tester (Genesys)

Coforge; Canada; On-site; CAD 80,000 - 110,000; Full time

Job summary

Coforge is seeking a QA/Testing specialist with hands-on experience in testing Genesys UI, API payloads via Postman, and CRM integrations. The role covers validating call flows, agent scripts, chatbots, and live-agent interactions from the UI perspective.

Strong familiarity with Genesys and CRM systems is required. The candidate will work on end-to-end testing of contact center flows, verify secured messages and integration points, and ensure smooth interaction between chat and live agent

Qualifications

• Experience testing Genesys call flows from the Genesys UI perspective.
• Hands-on experience creating and executing API payloads in Postman.
• Familiarity with CRM integration to Genesys and chatbot interactions.

Responsibilities

• Test Genesys call flows via the UI, verify call status and agent scripts.
• Create and validate API payloads using Postman for integration scenarios.
• Validate CRM integration points with Genesys and chatbot workflows.

Skills

API payloads

Postman testing

Genesys UI testing

CRM integration

Chatbot interactions

Live-agent interactions

Tools

Genesys UI

CRM systems

Postman

Job description

• Hands-on experience creating and executing API payloads in Postman
• Experience testing Genesys call flows from the Genesys UI perspective, rather than through phone calls
• Working/Testing knowledge of the Genesys UI, including checking call status, agent scripts, and secured messages
• Working/Testing knowledge of CRM integration to Genesys
• Working/Testing knowledge of chatbots and live-agent interactions