Bilingual IT Support Technician – Remote-Ready & Training

MNP; Sherbrooke; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

4 paid personal days

Group pension plan with 4% matching

Flexible benefits

Professional development assistance

Job summary

MNP in Canada is seeking an IT Support Technician to help empower teams by keeping technology tools running smoothly across the country. This bilingual role supports, utilizes, and maintains our technology to enable colleagues to work efficiently.

You will join a diverse Technology - Support Services team, deploy and maintain business applications, provide device support, participate in training, and travel as needed.

Qualifications

• Experience in IT support or customer service.
• Proficient with Windows-based operating systems.
• Strong French and English language skills for cross‑Canada collaboration.

Responsibilities

• Support team members daily in the use of technology tools, in person and remotely, across Canada.
• Deploy, configure, and support our key business applications, particularly in tax and accounting.
• Provide technical support and maintenance relating to workstations, laptops, mobile devices, and peripherals.
• Contribute to the evolution of our IT support standards, guidelines, policies, and processes.
• Manage requests through ServiceNow and enrich our knowledge base for the benefit of the entire team.
• Deliver training individually or in groups, to help them become more autonomous and efficient.
• Collaborate within a large Technology team while demonstrating autonomy and initiative.
• Travel outside your home city as required, which may include same‑day travel or multi‑day trips.
• Availability to work occasional shifts outside of standard hours or in an on‑call rotation, to support the continuity of service.

Skills

Tech-savvy

IT support experience

Windows proficiency

Bilingual EN/FR

Stakeholder collaboration

A/V knowledge

Networking basics

ServiceNow

Tools

ServiceNow

Job description

MNP in Canada is seeking an IT Support Technician to help empower teams by keeping technology tools running smoothly across the country. This bilingual role supports, utilizes, and maintains our technology to enable colleagues to work efficiently.

You will join a diverse Technology - Support Services team, deploy and maintain business applications, provide device support, participate in training, and travel as needed.