Bilingual Help Desk & App Support Specialist - Toronto

PlanIT Search; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

PlanIT Search is seeking a bilingual Help Desk / Application Support Specialist (Intermediate) for a Toronto, ON onsite role. The position requires supporting end users, troubleshooting website and IT issues, and escalating complex problems to technical teams. Fluency in English and French is mandatory, with an in-person interview.

The contract is for 1 year. The ideal candidate has experience in IVR software and digital tools to track inquiries, strong communication skills, and solid analytical

Qualifications

• Previous experience in a Help Desk or IT Support role.
• Experience using IVR software and digital tools to track inquiries.
• Experience providing application support for digital systems or websites.
• Ability to identify, document, and escalate complex application issues to technical teams.
• Strong communication skills, able to explain technical issues to non-technical users.
• Excellent analytical, problem-solving and decision-making skills.
• Fluency in both English and French is mandatory.
• Onsite in Toronto, five days per week.
• In-person interview is required.
• 1-year contract opportunity.

Responsibilities

• Provide technical assistance to end users and support digital systems/websites.
• Troubleshoot end-user IT or website-related issues.
• Document inquiries and escalate complex issues to technical teams.
• Communicate effectively with non-technical users to explain solutions.

Skills

Bilingual English/French

Help desk experience

Troubleshooting

End-user support

Communication skills

Analytical skills

Tools

IVR software

Job description

PlanIT Search is seeking a bilingual Help Desk / Application Support Specialist (Intermediate) for a Toronto, ON onsite role. The position requires supporting end users, troubleshooting website and IT issues, and escalating complex problems to technical teams. Fluency in English and French is mandatory, with an in-person interview.

The contract is for 1 year. The ideal candidate has experience in IVR software and digital tools to track inquiries, strong communication skills, and solid analytical