Bilingual IT Support Analyst

People Corporation; Laval; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Extended health care and dental benefit

Retirement savings plan with company</

Health & Wellness offerings

Mental Health programs and family 지원

Assistance for industry designations

Competitive compensation

Job summary

The Bilingual On-Site IT Support Analyst at People Corporation provides prompt, high-quality IT help at end-users' desks in English and French. You will resolve hardware, software, and network issues, configure and maintain devices, and ensure timely ITSM workflow adherence.

The role emphasizes bilingual communication and close collaboration with the local IT infrastructure team. Ideal candidates have 1–3 years of hands-on desk support experience, solid knowledge of Windows/macOS and Microsoft

Qualifications

• Fluency in English and French (native or near-native)
• 1–3 years of hands-on technical desk support or desktop engineering experience
• Proficiency with Windows 10/11, macOS, Microsoft 365, Active Directory, and PC imaging tools
• Excellent interpersonal skills with calm, helpful communication during downtime

Responsibilities

• Provide Tier 1 and Tier 2 technical resolution face-to-face in the user’s preferred language
• Install, configure, stage, test, and maintain desktops, laptops, mobile devices, printers, and peripherals
• Diagnose and resolve enterprise application errors and OS issues
• Log, track, escalate, and resolve requests in ITSM systems per SLAs
• Assist with local network, Wi‑Fi setups, Active Directory, and MFA resets

Skills

Bilingual English & French

IT support experience (1-3 years)

Windows 10/11

macOS

Microsoft 365

Active Directory

PC imaging

Strong communication

Job description

The Bilingual On-Site IT Support Analyst delivers prompt, high-quality, and professional technical assistance to end-users directly at their physical workspaces. This role functions as a key component of the local IT infrastructure team, resolving complex hardware, software, and network issues while ensuring seamless communication in both designated corporate languages (typically English and French).

The Bilingual IT Support Analyst will:

• Provide comprehensive Tier 1 and Tier 2 technical resolution and troubleshooting face-to-face, fluently adapting to the user’s preferred language.
• Install, configure, stage, test, and maintain desktop PCs, laptops, mobile devices, local printers, and peripheral business hardware.
• Diagnose and resolve standard enterprise application errors, operating system flaws (Windows, macOS), and user access issues.
• Log, track, update, escalation, and resolve user requests in accordance with strict Service Level Agreements (SLAs) using enterprise IT Service Management (ITSM) systems.
• Assist with basic local network routing, Wi-Fi connectivity setups, Active Directory user account management, and multi-factor authentication resets.

To be successful as a Bilingual IT Support Analyst with People Corporation, you will need:

• Complete professional, native, or near-native verbal and written fluency in both English and French
• Minimum of 1 to 3 years of hands‑on experience in a technical desk support, workstation configuration, or desktop engineering environment.
• Demonstrated understanding of Microsoft Windows 10/11, macOS, Microsoft 365 core suites, Active Directory administration, and PC imaging utilities.
• Superior interpersonal skills with a proven track record of maintaining calm, helpful communication during critical systems downtime.

What’s in It for You

• Learn by working alongside our experts
• Extended health careanddentalbenefits
• Aretirementsavingsplan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we’re committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out [e-mail].

The base salary for this position is between $60,000 - $70,000 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.