IT Service Desk Support Analyst

KFC Canada; Vaughan; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading company in the food service industry is seeking an Entry Level Information Technology Support Analyst. This remote position involves providing support to KFC restaurant teams on technology inquiries and service requests, contributing to an efficient operational environment. The ideal candidate will possess strong analytical and communication skills, with an emphasis on delivering excellent customer service. Flexible scheduling, including weekends and holidays, is required, making this an exciting opportunity for self-starters.

Benefits

Flexible working schedule

Half-day Fridays

Qualifications

• 1-2 years of Service Desk and/or Technical Support experience.
• Ability to work in a fast-paced environment and handle confidential materials.
• Fluent in French is an asset.

Responsibilities

• Support restaurant employees via phone, email, and online.
• Collaborate with teams to troubleshoot and resolve issues.
• Provide courteous customer service to ensure satisfaction.

Skills

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Time management

Organizational skills

Education

Technical College diploma or equivalent experience

Tools

POS servers and applications

Mobile devices

Cash registers

Printers

Job description

Direct message the job poster from KFC Canada (Yum! Brands Subsidiary)

Reports To: Senior Manager, Technology Operations and Support

Are you a self-starter and love helping people? Here is a great opportunity for you to grow with a

large and outstanding company. You can make a difference by being part of the Yum!

Technology Support Team. Your primary role is to support Yum! restaurant employees via

telephone, email and online in response to technology incidents, service requests and how-to

inquiries from initial contact to final resolution.

This is a remote position working a flexible schedule.

Key Responsibilities:

• Work a flexible schedule that includes days, evenings, weekends, and holidays to meet support and staffing needs
• Provide efficient and courteous customer service via telephone, email or online
• Work in a fast-paced environment to meet or exceed team and individual service targets
• Collaborate with other support teams and/or partners to troubleshoot and resolve complex issues
• Adhere to departmental processes and procedures
• Provide process related training to users, as necessary
• Contribute to improve the maturity of operating processes and procedures
• Other duties as assigned

Qualifications and Requirements:

• The ideal candidate will possess working knowledge and experience supporting a wide variety of hardware and software platforms, including POS servers and applications, cash registers, PINPADS, printers, POS peripherals, and mobile devices
• Technical College or equivalent work experience
• 1-2 years of experience providing Service Desk and/or Technical Support Services
• Strong analytical skills and problem-solving skills, ability to take a problem and solve it in a quick and efficient manner
• Excellent communication skills both verbal and written
• Detail oriented with excellent follow-up skills
• Ability to handle highly confidential information/materials
• Ability to manage high stress, demanding situations in a fast-paced environment
• Positive, flexible, and self-motivated attitude
• Can work independently as a remote extension of a larger team
• Excellent organizational skills with the ability to manage time and multiple priorities
• French language skills, both written and verbal is an asset
• Restaurant, QSR and/or retail experience is an asset

What makes KFC a great place to work?

Our People. We invest in people capability above all else, with a proven track record of

developing internal talent to leadership levels across the business both in Canada and globally.

We want people with smart, heart and courage that have the opportunity to not just make impact

today but to become leaders of the future.

Our Culture. We are known for a culture that rewards and recognizes great effort, big or small,

and providing the work life balance that is so important to staying inspired and engaged. We

don`t just say it, we mean it – every Friday is a half day at KFC Canada! We will focus on your

personal development as much as your professional development to ensure you can bring your

best self to work.

KFC, part of Yum! Brands, is the world's most popular chicken chain and every day, we serve

more than 12 million customers in more than 45,000 restaurants around the world. Our

commitment to great food and service is the same commitment Colonel Harland Sanders had

when he founded the concept more than 55 years ago, and that's why KFC remains the

worldwide leader in the category.

KFC Canada is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of

Any Kind. KFC Canada encourages applications from all qualified candidates. Contact

[e-mail] if you need accommodation at any stage of the application process or

want more information on our accommodation policies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology, Customer Service, and Other

• Industries

  Restaurants, Food and Beverage Services, and Food and Beverage Retail

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