Bilingual Software Support Specialist (Remote*)

Bilingual Source; Mississauga; Remote; CAD 55,000 - 62,000; Full time

Job summary

Join a leading company as a Bilingual Software Support Specialist, providing essential first-line support and training for users of proprietary software platforms. This role offers the opportunity to work remotely, mainly in Ontario or Quebec, with initial training in Mississauga. The ideal candidate is bilingual, detail-oriented, and enjoys a dynamic work environment. Competitive salary and engaging responsibilities await you!

Qualifications

• Minimum 2 years of experience in application or software support.
• Fully bilingual in French and English.
• Strong communication skills with customer service mindset.

Responsibilities

• Provide first-level support to external and internal users.
• Troubleshoot and triage technical issues.
• Deliver user training through various methods.

Skills

Bilingual (English and French)

Customer service

Technical troubleshooting

Communication skills

Education

Diploma in a technology-related field

Tools

Microsoft Office

CRM tools

Job description

Bilingual Software Support Specialist (Remote*)

Bilingual Software Support Specialist (Remote*)

This range is provided by Bilingual Source. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$55,000.00/yr - CA$62,000.00/yr

Direct message the job poster from Bilingual Source

Location: Remote* in Ontario or Quebec (Initial 4–6 weeks of training onsite in Mississauga)

Language Requirement: English and French (written and spoken)

Employment Type: Full-time

Position Overview:

We are looking for a bilingual (French/English) Client Services / Application Support Specialist to provide first-line support and training to users of proprietary software platforms. This role is ideal for someone with at least 2 years of experience in application or software support, who enjoys a blend of technical troubleshooting, customer service, and user education.

The position is primarily remote for candidates located in Ontario or Quebec, but training will be conducted onsite in Mississauga for the first 4–6 weeks.

Key Responsibilities:

User Support & Training

• Provide first-level support to external and internal users.
• Troubleshoot and triage technical issues, escalating as needed.
• Deliver user training via phone, online sessions, or in person.
• Create and update user documentation, guides, and tutorial videos.

System Maintenance

• Manage and maintain user and supplier profiles across CRM, purchasing, and portal systems.
• Ensure data integrity across systems.
• Track support activity and document interactions in the CRM.

Quality Assurance & Testing

• Participate in UAT (user acceptance testing) for software updates and integrations.
• Collaborate with IT and external partners to identify and confirm fixes for system bugs.

Client Engagement & Program Adoption

• Support program compliance and encourage platform adoption through direct client follow-up.
• Participate in virtual or field presentations as needed.
• Identify user needs and usage patterns, providing feedback to improve platform usage.

Required Qualifications:

• Minimum 2 years of experience in application or software support roles.
• Fully bilingual in French and English (verbal and written).
• Strong communication skills and customer service mindset.
• Proficiency with Microsoft Office (especially Excel).
• Experience with CRM tools and basic troubleshooting.
• Diploma in a technology-related field (Bachelor’s degree is an asset).

Ideal Candidate Attributes:

• Detail-oriented with strong analytical and problem-solving skills.
• Comfortable working independently and within a team.
• Able to thrive in a fast-paced, changing environment.
• Clear communicator who can simplify technical concepts for users.
• Energetic, proactive, and able to take initiative with minimal supervision

Thank you for your application. due to the volume of applicants for remote roles, only candidates who most closely meet the requirements will be contacted.

*remote - training will be on site in Mississauga, there will be occasional travel to Mississauga for team events (approximately 2 to 3 times per year)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care, Events Services, and Wholesale Food and Beverage

Referrals increase your chances of interviewing at Bilingual Source by 2x

Get notified about new Software Support jobs in Mississauga, Ontario, Canada.

Software Engineering Intern (September 2025)

Greater Toronto Area, Canada CA$20.00-CA$25.00 2 weeks ago

Customer Service & Support Specialist Daylite

Toronto, Ontario, Canada CA$50,000.00-CA$65,000.00 1 month ago

Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)

(Canada)-Lead Solutions Analyst (EHR Support)

Embedded Software Engineering Intern (September 2025)

Customer Support Associate - Overnight Canada

Senior AI Software Engineer (Full-Stack)

Greater Toronto Area, Canada 3 months ago

Strategic Account Executive (Microsoft / IT Consultancy)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.