Bilingual Customer Support Analyst

Innovation Networks Inc.; Vancouver; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the software solutions sector is seeking a Bilingual Customer Support Analyst for a permanent full-time position. This role involves providing Tier 1 support for an international software solution in the insurance industry, assisting customers efficiently and effectively. Candidates should be fluent in both English and French, possess excellent interpersonal skills, and thrive in a team-oriented, supportive environment. Join a dedicated team where your contributions are valued and contribute to exceptional client service.

Qualifications

• Minimum high school diploma required.
• Fluency in both English and French (spoken and written).
• 1+ year experience in a call center environment.

Responsibilities

• Provide effective customer service and support.
• Handle a high volume of inbound calls professionally.
• Meet SLA targets for clients.

Skills

Customer service

Decision making

Problem solving

Active listening

Attention to detail

Education

High school diploma

Tools

Basic computer knowledge

Job description

Join to apply for the Bilingual Customer Support Analyst role at Innovation Networks Inc.

21 hours ago Be among the first 25 applicants

Join to apply for the Bilingual Customer Support Analyst role at Innovation Networks Inc.

Get AI-powered advice on this job and more exclusive features.

We are seeking enthusiastic entry-level staff across Canada to work in our 24/7 department. This role will provide Tier 1 application and process support for users of an international software solution for the insurance industry. You'll be providing front-line support to customers, helping get them back to doing what they need to do, as fast as possible. This means taking support tickets via phone and e-mail and dealing directly with our customers on an ongoing basis.

Ideally, individuals applying for this position must communicate effectively when speaking with, or writing to, inboth English and French.Some of the needed skills would be the ability to multi-task, have strong attention to detail, work with minimal supervision, professional demeanor, and be able to adapt to a growing and changing environment.

Your success in this role comes from your passion for helping people and your knowledgeable approach. You have strong social skills and genuinely believe it's fun interacting with new people. You're good at making real connections with clients because you have great listening skills. Once you know what a client's issue is, you take pride in being able to personalize and support their needs.

One of the things you will enjoy most about Innovation Networks is the supportive team environment. You're never set up for failure; instead, you get all the coaching and training that you need to succeed.

Key Responsibilities:

• Provide knowledgeable, effective and efficient customer service to customers in person or on the phone
• Handling a high volume of inbound calls from clients in a prompt and professional manner
• Taking claims reports from clients
• Meeting the SLA targets for the client is a priority
• Helping clients make changes to their claims
• In conjunction with peers and management, participate and provide input into team meetings, standards, procedures, and special projects
• Provide exceptional customer service
• Work 40-hour week, participate in shift coverage that includes a 7-day week

Skill and Attributes Qualifications

• Minimum high school diploma
• Minimum of 1- year experience within a call center environment
• Basic computer knowledge to support user
• Excellent decision making and problemsolving skills
• Enjoys working with others and has a passion for helping clients
• Delivers excellent client service and possesses strong telephone skills
• Communicates effectively when speaking with, or writing to, others
• Uses active listening and questioning skills to understand needs and issues
• Works well under pressure, both independently and as part of a team
• Enjoys personal development and growth through learning
• Provides and receives constructive feedback
• Be a productive member of an 8-person team
• Strong interpersonal skills with a polished and professional manner
• Excellent organizational skills with motivation, self-direction, and good time management skills
• The ability to maintain confidentiality and deal with sensitive or difficult situations with tact and diplomacy; and, excellent attention to detail.

Required Languages:

• Fluent in English, both spoken and written
• Fluent in French, both spoken and written

Employment type:

• Permanent Full-time
• Remote position

We are only reviewing applicants that are legally entitled to work in Canada.

We would like to thank all the candidates for spending time applying for this position. Upon successful screening, only qualified candidates will be notified regarding interviews.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Referrals increase your chances of interviewing at Innovation Networks Inc. by 2x

Burnaby, British Columbia, Canada 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.