Bilingual IT Service Desk - Laptop Deployment (Ottawa)

Maplesoft Group, an SEB Company; Ottawa; On-site; CAD 69,000 - 96,000; Full time

Benefits offered by this job

Fully onsite in Ottawa

37.5 hours per week

Job summary

Maplesoft Group in Ottawa is seeking a Bilingual Service Desk Analyst to support enterprise laptop deployment and lifecycle management. You will configure devices, migrate data, and provide hands-on IT support in English and French within an enterprise environment.

This 36-month onsite role requires Intune, SCCM, and ServiceNow experience, strong hardware knowledge, and the ability to obtain Secret clearance. A university degree or IT certification is preferred.

Qualifications

• Must be eligible to obtain Secret clearance with a minimum of 10 years of verifiable personal history.
• University degree, college diploma or recognized IT certification.
• Minimum four years of enterprise IT support experience.
• Minimum three years of laptop refreshes or hardware deployment experience.
• Experience deploying Windows 10/11 laptops.
• Hands-on experience with Microsoft Intune for device provisioning and management.
• Experience with SCCM/Configuration Manager for deployment or device management.
• Experience using ServiceNow for asset management and lifecycle records.
• Knowledge of device imaging, endpoint protection, security policies and patch management.
• Ability to communicate in English and French.

Responsibilities

• Prepare, configure and deploy Windows 11 laptops per Microsoft Managed Desktop standards.
• Install and validate laptops, docking stations, monitors and peripherals.
• Back up and migrate user profiles, settings and data.
• Maintain accurate device assignments and lifecycle records in ServiceNow.
• Assist users with onboarding, login issues and deployment troubleshooting.
• Securely sanitize and decommission legacy devices for disposal or redeployment.
• Verify device compliance with security/configuration requirements.
• Provide hands-on support during laptop refresh and deployment.

Skills

IT support

Bilingual EN/FR

Intune

SCCM/Configuration Manager

ServiceNow

Laptop deployment

Windows 10/11

Education

University degree / IT certification

Tools

Intune

SCCM

ServiceNow

Job description

Maplesoft Group in Ottawa is seeking a Bilingual Service Desk Analyst to support enterprise laptop deployment and lifecycle management. You will configure devices, migrate data, and provide hands-on IT support in English and French within an enterprise environment.

This 36-month onsite role requires Intune, SCCM, and ServiceNow experience, strong hardware knowledge, and the ability to obtain Secret clearance. A university degree or IT certification is preferred.