Bilingual Service Desk Analyst – Laptop Deployment

Maplesoft Group, an SEB Company; Ottawa; On-site; CAD 69,000 - 96,000; Full time

Benefits offered by this job

Fully onsite in Ottawa

37.5 hours per week

Job summary

Maplesoft Group in Ottawa is seeking a Bilingual Service Desk Analyst to support enterprise laptop deployment and lifecycle management. You will configure devices, migrate data, and provide hands-on IT support in English and French within an enterprise environment.

This 36-month onsite role requires Intune, SCCM, and ServiceNow experience, strong hardware knowledge, and the ability to obtain Secret clearance. A university degree or IT certification is preferred.

Qualifications

• Must be eligible to obtain Secret clearance with a minimum of 10 years of verifiable personal history.
• University degree, college diploma or recognized IT certification.
• Minimum four years of enterprise IT support experience.
• Minimum three years of laptop refreshes or hardware deployment experience.
• Experience deploying Windows 10/11 laptops.
• Hands-on experience with Microsoft Intune for device provisioning and management.
• Experience with SCCM/Configuration Manager for deployment or device management.
• Experience using ServiceNow for asset management and lifecycle records.
• Knowledge of device imaging, endpoint protection, security policies and patch management.
• Ability to communicate in English and French.

Responsibilities

• Prepare, configure and deploy Windows 11 laptops per Microsoft Managed Desktop standards.
• Install and validate laptops, docking stations, monitors and peripherals.
• Back up and migrate user profiles, settings and data.
• Maintain accurate device assignments and lifecycle records in ServiceNow.
• Assist users with onboarding, login issues and deployment troubleshooting.
• Securely sanitize and decommission legacy devices for disposal or redeployment.
• Verify device compliance with security/configuration requirements.
• Provide hands-on support during laptop refresh and deployment.

Skills

IT support

Bilingual EN/FR

Intune

SCCM/Configuration Manager

ServiceNow

Laptop deployment

Windows 10/11

Education

University degree / IT certification

Tools

Intune

SCCM

ServiceNow

Job description

Job ID: 14405

Job Title: Bilingual Service Desk Analyst - Laptop Deployment

Contract Length: 36 Months

Location: Ottawa, ON - Fully Onsite

Federal Government Clearance Level Required: Secret - eligibility required; active clearance not required at submission

Vacancy Type

• New Position

About Us

Maplesoft Group is currently seeking an Bilingual Service Desk Analyst - Laptop Deployment for a 36-month contract opportunity. This is a fully onsite role in Ottawa, ON. The successful candidate will support enterprise laptop deployment, hardware refresh activities, device configuration, user data migration and hands-on technical support.

Position Summary

The Bilingual Service Desk Analyst will support the deployment and lifecycle management of Windows 10/11 laptops and related hardware within an enterprise environment. This role will involve preparing and configuring devices, installing workstations and peripherals, migrating user data, maintaining accurate asset records and providing hands-on assistance to users throughout the deployment process.

The successful candidate will have strong enterprise IT support experience, hands-on experience with Microsoft Intune and SCCM/Configuration Manager, and experience using ServiceNow for asset and lifecycle management. The ability to provide technical support in both English and French is required.

Key Responsibilities

• Prepare, configure and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop standards, including Autopilot enrollment and configuration profiles.
• Install and validate laptops, docking stations, monitors and peripherals.
• Back up and migrate user profiles, settings and data from legacy devices.
• Maintain accurate device assignments, inventory and lifecycle records in ServiceNow.
• Assist users with onboarding, login issues and deployment-related troubleshooting.
• Securely sanitize and decommission legacy devices for disposal or redeployment.
• Verify device compliance with security, patching, encryption and configuration requirements.
• Provide hands-on technical support to users throughout laptop refresh and deployment activities.

Required Qualifications

• Must be eligible to obtain Secret clearance, including a minimum of 10 years of verifiable personal history.
• University degree, college diploma or recognized certification in Information Technology.
• Minimum four years of enterprise IT support experience.
• Minimum three years of experience supporting laptop refreshes, device deployments or hardware lifecycle initiatives.
• Experience deploying, configuring and supporting Windows 10 and/or Windows 11 laptops.
• Hands-on experience with Microsoft Intune for device provisioning, configuration and management.
• Experience with SCCM/Configuration Manager for operating system deployment, software deployment or device management.
• Experience using ServiceNow for asset management, inventory tracking and lifecycle records.
• Knowledge of device imaging, configuration profiles, endpoint protection, security policies and patch management.
• Ability to communicate and provide technical support in both English and French.
• Must be legally authorized to work in Canada and available to work fully onsite in Ottawa.

Preferred Qualifications

• Experience with Microsoft Autopilot and Microsoft Managed Desktop environments.
• Experience supporting enterprise-scale hardware refresh or laptop deployment initiatives.
• Experience with device lifecycle management, secure device sanitization and decommissioning.
• Experience working in a government or similarly regulated enterprise environment.

Compensation

Salary Range: $50.00 - $70.00 / hour

Benefits

• 36-month contract opportunity
• 37.5 hours per week
• Fully onsite position in Ottawa, ON

Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.

Please note that data collected by the Company may be stored or processed on servers located outside of Canada.

Application Submission Details

Submission Deadline

Friday, September 18, 2026 - 5:00pm EST

Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.