Bilingual Insurance Specialist (FR/EN)

Hyundai Capital Canada; Canada; Vor Ort; CAD 60.000 - 89.000; Vollzeit

Zusammenfassung

A financial services company in Canada is seeking a Bilingual Insurance Specialist. The role involves overseeing insurance operations, managing claims, and ensuring compliance. Key responsibilities include tracking lease information, coordinating with insurance providers, and processing ancillary product cancellations. Candidates should have experience in finance, be bilingual in English and French, and possess strong analytical skills. This is a full-time position with competitive salary ranging from $60,000 to $89,000 annually.

Qualifikationen

• Experience working for an automotive captive finance company.
• Experience with insurance companies or claim processes.
• Ability to manage customer interactions effectively.

Aufgaben

• Manage and oversee all insurance-related operations.
• Track lease VINs and ensure data accuracy.
• Manage relationships with insurance companies for claim processing.

Kenntnisse

Bilingual in English and French

Advanced user of LOS and V8 systems

Intermediate to advanced Excel skills

Strong prioritization skills

Strong understanding of auto lease agreements

Ausbildung

High school diploma

Jobbeschreibung

Bilingual Insurance Specialist (FR/EN) at Hyundai Capital Canada

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.

Base pay range

$60,000.00/yr - $89,000.00/yr

This range is provided by Hyundai Capital Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibilities

The Senior Insurance Specialist Associate is responsible for managing and overseeing all insurance-related operations, including total loss and credit life claims, insurance deficiency tracking, and ancillary product cancellations. The role ensures accurate processing, compliance, vendor coordination, performance tracking, and supports day-to-day operational requirements across insurance workflows.

Insurance Deficiency

• Track lease VINs and ensure accuracy of data files sent to vendors
• Execute follow-up actions for insurance-deficient accounts (calls, SMS, email)
• Coordinate repossession assignments when required
• Produce performance metrics for all follow-up activities

Insurance Claims

• Manage relationships with insurance companies to process total loss and physical damage claims
• Process Proof of Loss documentation and maintain claim records
• Ensure compliance with internal SLAs
• Coordinate credit life insurance claims and produce related metrics

Ancillary Products Cancellations

• Process ancillary insurance cancellations and rebates with third-party vendors
• Collect required metrics from vendors
• Support the transition of ancillary cancellation processes in-house

Other Duties

• Other duties as assigned

Qualifications

• Experience working for an automotive captive finance company with an understanding of lease and loan operations
• Experience with insurance companies or involvement in insurance claim processes
• Bilingual in English and French (required)

Education & Certification

• High school diploma required

Knowledge, Skills, & Abilities

• Advanced user of LOS and V8 systems
• Strong understanding of auto lease agreements and conditional sales contracts
• Subject matter expertise in lease and loan operations
• Intermediate to advanced Excel skills
• Ability to manage customer interactions and handle inquiries, conflicts, or complaints
• Ability to resolve issues without defined processes and identify compliant solutions
• Strong prioritization skills to manage multiple tasks efficiently
• Ability to work independently with minimal supervision
• Ability to transfer knowledge effectively to support team growth
• Ability to collaborate across departments and build strong relationships
• High level of emotional intelligence with effective conflict-management skills

Hyundai Capital Canada Inc. is committed to acknowledging applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Seniority level

Associate

Employment type

Full-time

Job function

Other