Sr. Insurance Operations Associate (Auto Insurance)

Hyundai Capital Canada; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A financial services company in Toronto seeks an experienced Insurance Operations Sr. Associate responsible for optimizing insurance operations, including claims management and vendor coordination. The role requires a minimum of 3 years in auto insurance claims, proficiency in Excel, and strong customer service skills. Ideal candidates will have a high school diploma, with a college degree preferred. This role offers opportunities for mentorship and process improvements, fostering a collaborative and dynamic workplace.

Qualifications

• Minimum 3 years of experience with auto insurance claims.
• High school diploma required; college degree preferred.

Responsibilities

• Manage total loss and physical damage claims effectively.
• Review insurance policy wordings for accurate submissions.
• Ensure compliance with internal SLAs and regulatory timelines.
• Act as liaison for insurance and warranty vendors.

Skills

Auto insurance claims expertise

Excel proficiency

Conflict management

Customer service

Education

High school degree

College degree (ideal but not required)

Job description

.Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success.

Global One Company: Many countries. One identity. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature.

Position Details: The Insurance Operations Sr. Associate plays a critical role in overseeing and optimizing all aspects of the insurance operations portfolio, including total loss and credit life claims and ancillary product cancellations. The role minimizes losses arising from insurance-related events by managing uninsured lease risk, negotiating with adjusters, overseeing end-to-end credit life claim processing, and maximizing financial recoveries from ancillary product rebates. The Senior Associate also mentors junior staff, enhances vendor performance, and contributes to process improvements and policy development. This position reports to the Manager, Default Management.

Duties and Responsibilities:

• Lead the end to end management of complex total loss and physical damage claims while providing strategic oversight to adjusters and external vendors to expedite resolution.
• Review and interpret complex insurance policy wordings and loss documentation to ensure accurate Proof of Loss submission and timely insurer payment.
• Develop and maintain insurance claims dashboards and reconciliation reports to support audit readiness and performance tracking.
• Ensure adherence to internal SLAs and regulatory timelines for total loss and credit life claims.
• Provide subject matter expertise on insurance claims to internal stakeholders and contribute to cross functional projects.
• Provide guidance on collections of deficiency balances after insurance payment.
• Collaborate on charge off processes and ensure accuracy in credit bureau reporting.
• Ensure policy alignment for collections of balances outstanding after insurance payouts.
• Oversee coordination with third party vendors for timely processing of ancillary insurance cancellations and rebates.
• Lead the initiative to bring rebate processing in house including documentation and execution.
• Ensure accurate tracking of all rebates and support financial reconciliation activities when required.
• Act as the primary liaison with insurance and warranty vendors ensuring compliance with service level agreements and driving performance through quarterly reviews.
• Validate vendor invoices and oversee metric reporting on all insurance and ancillary product activities.
• Maintain and continuously improve internal documentation and operational procedures.

Qualifications

• 3+ years of experience with auto insurance claims

Education and Certification:

• College degree ideal but not required.
• High school degree required.

Knowledge Skills and Abilities:

• Subject matter expert in auto insurance operations.
• Proficient in Excel at an intermediate to advanced level.
• Requires minimal supervision to execute responsibilities while multitasking effectively.
• Delivers exceptional customer experience through engagement and a positive attitude.
• Able to manage conflict and build strong relationships with team members.
• Capable of handling customer inquiries conflicts and complaints effectively.
• Able to prioritize responsibilities to manage tasks efficiently.
• Capable of working through situations without defined processes and finding effective solutions.
• Able to transfer knowledge in an easy and effective way to support team development.
• Able to build collaboration across teams and support two way communication.
• Works to develop strong emotional intelligence and maintain professionalism.

Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.