Bilingual Collections Associate (French)

Hyundai Capital Canada; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A financial service provider in Toronto is seeking a Bilingual Associate for Collections. This role involves assessing past due accounts and maximizing customer payments while maintaining relationships. The Associate will handle inbound and outbound calls, requiring flexibility in shifts from 8 am to 8 pm. Candidates should have over 2 years’ experience in collections, be bilingual in French and English, and have knowledge of Canadian collection practices. A hybrid work model with one day in-office is expected.

Qualifications

• 2+ years of experience as a Collections Analyst.
• Knowledge of Canadian collection practices and regulations.

Responsibilities

• Collect on active accounts in any stage of delinquency.
• Collect end-of-term billing on terminated accounts.
• Negotiate best possible payment amount on non-performing loans.

Skills

Bilingual in French and English

Knowledge of effective collections techniques

Intermediate experience in Microsoft Excel

Managing conflict

De-escalating situations

Education

High school graduate

College Degree

Job description

Hybrid: 1 day per month in office (Toronto)

Who We Are:

Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai/Kia dealerships and Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture:

Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success.

Global One Company:

Many countries. One identity. Hyundai Capital has offices across the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature and symmetry.

Position Details:

The Bilingual Associate, Collections is responsible for the assessment and collection of past due accounts, maximizing payments from customers while preserving a healthy and respectful relationship with them. While the role mainly requires attending inbound calls, making outbound calls, and replying to emails from customers, other collections administrative tasks are required to achieve the individual and collective collections KPIs. The Associate will work the rotating shifts between the hours of 8 am to 8 pm between Monday and Saturday. Therefore, flexibility is required.

Duties and Responsibilities:

• Collect on active accounts in any stage of delinquency (1-120+ DPD) maximizing payment account
• Collect end-of-term billing on terminated accounts
• Collect on First Payment Default accounts and analyze for potential fraud
• Collect Missed First Payment accounts and fix the applicable procedural issue
• Collect on non-performing loans and negotiate best possible payment amount
• Recommend eligible accounts that are 45+ DPD for Notice of Default procedure
• All other duties as assigned

Qualifications

• 2+ years of experience as a Collections Analyst
• Bilingual in French and English
• Knowledge of effective collections techniques for late-stage delinquent accounts

Education & Certification

• High school graduate (required), College Degree a plus

Knowledge, Skills, & Abilities

• Knowledge of Canadian collection practices and regulations
• Capable of managing conflict, de-escalating situations, and finding solutions suitable for both customers and the company
• Intermediate experience in Microsoft Excel

Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.