Warranty Support Analyst

Hyundai Motor Company; Markham; On-site; CAD 70,000 - 89,000; Full time

Benefits offered by this job

Health and dental coverage

RRSP matching

Car leasing program

Flexible start times

Tuition support

Internal recognition program

Maternity/Parental leave top-up

Onsite cafeteria

Discretionary annual bonus

Job summary

Hyundai Auto Canada Corp. is seeking a Warranty Coordinator to maintain the warranty system and communicate system changes with Hyundai Motor Corporation in Korea. The role includes processing claims, supporting dealers, and coordinating with Finance and IT to ensure accurate, timely submissions.

Ideal candidates have 2–5 years of related experience, an undergraduate degree, and strong English communication skills; French is an asset. Knowledge of MS Office and databases is preferred.

Qualifications

• 2-5 years of relevant experience in the same or similar position.
• Undergraduate degree or equivalent combination of education and experience.
• Strong oral and written communication in English; French an asset.
• Excellent MS Office and Excel skills; database knowledge is a plus.

Responsibilities

• Prepare monthly/weekly management reports.
• Support Warranty Team and system users on policies and processes.
• Maintain and improve the Global Warranty Management System per needs.
• Administer warranty tables and develop new requirements.
• Assist reconciliation of warranty claims with factories and Finance.
• Coordinate with IT to maintain and improve the warranty system.
• Ensure campaigns/recalls info in the system complies with bulletins.
• Submit warranty claims to all factories in a timely manner.
• Analyze returned/denied claims and assist resubmission.
• Provide reports/analysis for warranty inquiries.
• Assist Warranty Support Coordinator with refunds/cancellations for dealers.
• Respond to inquiries from dealers via warranty hotline.
• Support Warranty Support Specialist as required.
• Other duties as required.

Skills

MS Office

Excel

SQL

MS Access

English communication

French (asset)

Project management

Organizational skills

Problem solving

Education

Undergraduate degree

Tools

SQL

MS Access

Job description

The overall purpose of this position is to maintain the warranty system, communicating system and program changes to Hyundai Motor Corporation in Korea, communicating claim submission inquiries with Korean/US/Mexico Manufactures and responding to inquiries from dealers through the warranty hotline system.

HOW WILL YOU MAKE AN IMPACT

• Prepare monthly/weekly management reports
• Provide support to the Warranty Team and Warranty system users relating to warranty policies, procedures and warranty system process.
• Maintain and improved the Global Warranty Management System as per HACC needs.
• Administer the Company’s warranty tables and develop new requirements.
• Liaise with Finance Department to assist with the reconciliation of the warranty claims submitted to the factories.
• Act as a liaison with IT department to ensure warranty system is maintained and improved
• Manage and ensure all campaigns/recalls information in Warranty system are in compliance with official bulletins
• Assist with the reconciliation of warranty claims submitted to the factories.
• Submit Warranty claims to all factories in a timely manner.
• Analysis of the returned and denied claims from factories and assist with the resubmission.
• Provide reports and analysis for any Warranty related inquiries.
• Provide support to the Warranty Support Coordinator to complete and maintain Dealer HPP/CPO refunds and cancellations in a timely manner.
• Responding to inquiries and requests from dealers through the warranty hotline.
• Assist Warranty Support Specialist as required.
• Other duties as required

WHAT YOU WILL BRING TO THE ROLE

• 2-5 years of relevant experience in the same or similar positions.
• Completion of an undergraduate degree or an equivalent combination of experience and education.
• Good oral and written communication skills in English
• Good oral and written communication skills in French will be an asset
• Excellent MS Office skills (good knowledge of Excel recommended).
• General database knowledge (MS Acess, SQL, etc) will be an asset
• Strong organization, prioritization and problem solving skills.
• General knowledge of I.T. systems.
• Excellent project management skills.

WHAT HYUNDAI CANADA CAN OFFER YOU

• Be part of an Award-Winning Culture
• Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
• Take Advantage of RRSP Matching
• Participate in an Exclusive Car Leasing Program
• Benefit from Flexible Start Times
• Explore Career Growth, Mentoring, and Tuition Support Opportunities
• Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
• Get Enhanced Maternity and Parental Leave Top-Up
• Enjoy an Onsite Cafeteria and Game Room at our Markham Office
• Opportunity for a Discretionary Annual Bonus Program

This posting is for an existing vacancy.

Hiring Range: $70,300 - $89,000

The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity

Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range.

WHAT HAPPENS NEXT

Candidates will be reviewed on or before October 9th.

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.