Bilingual Customer Care Associate - Auto Finance

Bilingual Source; Markham; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health and dental benefits

Training opportunities

Supportive team culture

Job summary

A recruitment agency in Markham is seeking a Bilingual Lease Maturity Specialist fluent in French and English. This role involves collaborating with customers to support the lease maturity process, ensuring a positive experience while managing lease returns and adjustments. Candidates should have 1-3 years of experience in customer service, proficiency in Microsoft Office, and strong organizational skills. The position offers a salary range of CA$50,000 to CA$55,000 and hybrid work flexibility.

Qualifications

• 1 to 3 years of experience in administrative or customer service roles.
• Comfortable working in fast-paced environments with interruptions.
• Prior experience in leasing or the automotive sector is a plus.

Responsibilities

• Respond to lease maturity inquiries via phone and email.
• Assist with inspection scheduling and follow-up campaigns.
• Collaborate across teams to enhance customer satisfaction.

Skills

Bilingual in French and English

Customer service

Time management

Organizational skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Salesforce

Job description

Bilingual Lease Maturity Specialist (French Required) - Markham, ON (Hybrid role)

Our client is seeking a Bilingual Lease Maturity Specialist who speaks French and English fluently. This is an opportunity to be part of a growing team where your initiative and customer‑first mindset will truly shine.

What You’ll Do

You will work closely with both customers and dealerships to support the lease maturity process. Your focus will be on delivering a positive end‑of‑lease experience, retaining loyal customers, and streamlining internal workflows.

Responsibilities

• Respond to lease maturity inquiries via phone and email
• Assist with inspection scheduling, customer intent clarification, and follow‑up campaigns
• Review lease returns for wear and tear compliance and payment accuracy
• Manage and follow up on Lease Maturity Statements for excess use
• Support lease extensions and process adjustments with the Quality Assurance team
• Help refine and maintain lease maturity systems and processes
• Collaborate across teams to enhance overall customer satisfaction

Qualifications

• Fully bilingual in French and English, with strong verbal and written communication skills
• 1 to 3 years of experience in administrative or customer service roles
• Prior experience in leasing or the automotive sector is an asset
• Comfortable working in fast‑paced environments with frequent interruptions
• Strong time management and organizational skills
• Proficient with Microsoft Office tools; Salesforce experience is a plus
• Bachelor’s degree preferred

Benefits

• Salary of $50,000 to $55,000 per year
• Comprehensive health and dental benefits
• Supportive team culture that encourages learning and growth
• Training opportunities and access to industry tools
• Hybrid work flexibility may be available

Base pay range: CA$50,000.00/yr - CA$55,000.00/yr

Location: Markham, Ontario, Canada – Hybrid role

Disclosure: Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.