Bilingual IT Help Desk Specialist - French/English

Bevertec; Toronto; Sur place; CAD 48 000 - 52 000; Temps partiel

Avantages offerts par ce poste

Onsite role

Bilingual environment

Résumé du poste

Bevertec in Toronto, ON is seeking a contract Help Desk specialist to support end users with IT and website issues. This onsite role requires French bilingual capabilities and strong communication.

The ideal candidate will be experienced with IVR software, digital tools to track inquiries, and will report findings to the technical team. End date: 2027-05-10; start date: 2026-09-01; 5 days onsite.

Qualifications

• Demonstrated prior experience in a help desk role supporting end users in resolving IT or website issues.
• Experience working with IVR software and digital tools to track inquiries.
• Advanced verbal and written communication skills in English and French for bilingual agents.
• Experience providing support for a digital system or website and reporting issues to a technical team.

Responsabilités

• Provide frontline help desk support to end users resolving IT or website issues.
• Utilize IVR software and tracking tools to route and monitor inquiries.
• Communicate findings to nontechnical users and escalate complex issues to the technical team.

Connaissances

Help desk experience

IVR software

Bilingual English/French

Digital tools to track inquiries

Analytical skills

Reporting to technical team

Outils

IVR systems

Digital ticketing tools

CRM systems

Description du poste

Bevertec in Toronto, ON is seeking a contract Help Desk specialist to support end users with IT and website issues. This onsite role requires French bilingual capabilities and strong communication.

The ideal candidate will be experienced with IVR software, digital tools to track inquiries, and will report findings to the technical team. End date: 2027-05-10; start date: 2026-09-01; 5 days onsite.